Customer Success Specialist

Job not on LinkedIn

🕒 June 30

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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FoodChain ID

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

FoodChain ID is a company specializing in certification and compliance solutions primarily for the food and beverage industry. They offer a wide array of services including food safety certifications, organic and non-GMO certifications, regulatory compliance assessment, and sustainability certifications. They also provide regulatory compliance tools, testing solutions, consulting services, and training to help companies ensure product safety and meet regulatory requirements across global markets. Their expertise extends to brand protection against food fraud, reducing market entry risks, and leveraging technology for product development and compliance analysis. FoodChain ID is dedicated to maintaining transparency and safety in the food supply chain, offering services to over 30,000 customers worldwide.

📋 Description

• Respond to incoming customer and prospect inquiries specific to our Testing services. • Ensure that customer needs are met by collaborating with internal teams, such as the Laboratory, Order Processing, Sales, and subject matter experts, to deliver requested information. • Respond and follow up to all customer inquiries within a timely manner to ensure they are receiving a high level of service. • Work closely with internal and external cross-functional leaders within the Lab, Sales, Support teams. • Assist Sales in providing customer quotations and proposals.

🎯 Requirements

• At least 3 years of relevant customer service experience. • Strong verbal and email communication skills are required. • Proficiency using computers for a variety of tasks including proficiency with Microsoft applications. • Bachelor’s degree in a related scientific field or business administration is preferred, but not required. • Experience within the food and feed industry, specifically related to compliance testing is required. • Testing experience related to supplements/botanicals, Hemp/CBD, sensory/shelf-life/challenge studies, authenticity, environmental, nutrient management, fuel, or cosmetic testing is highly desirable.

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities