AbacusNext
201 - 500 employees
Founded 1983
⚖️ Legal
💼 Consulting
☁️ SaaS
Legal • Consulting • SaaS
CARET is a software company with 40 years of experience that builds award-winning SaaS practice management platforms for legal and accounting firms. Its flagship product, CARET Legal, is an end-to-end legal practice management solution that organizes workflows, facilitates collaboration, and accepts payments, helping small and mid-size professional firms streamline operations and focus on higher-value work. CARET serves over 10,000 firms globally and positions itself as a B2B provider of practice management and payment-enabled SaaS tools.
Customer Success Manager
Job not on LinkedIn
🕒 June 30
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
AbacusNext
201 - 500 employees
Founded 1983
⚖️ Legal
💼 Consulting
☁️ SaaS
Legal • Consulting • SaaS
CARET is a software company with 40 years of experience that builds award-winning SaaS practice management platforms for legal and accounting firms. Its flagship product, CARET Legal, is an end-to-end legal practice management solution that organizes workflows, facilitates collaboration, and accepts payments, helping small and mid-size professional firms streamline operations and focus on higher-value work. CARET serves over 10,000 firms globally and positions itself as a B2B provider of practice management and payment-enabled SaaS tools.
📋 Description
• Proactively identify, develop, and close upsell, cross-sell, and expansion opportunities within existing accounts • Build and execute account growth plans aligned to customer goals and company revenue targets • Continuously “hunt” for new use cases, departments, and stakeholders to expand product adoption • Partner with Sales to convert expansion pipeline into closed revenue • Serve as the trusted advisor to customers, ensuring alignment between their goals and product capabilities • Build strong relationships with key stakeholders and decision-makers • Drive product adoption, engagement, and long-term value realization • Conduct regular business reviews focused on both performance and growth opportunities • Monitor customer health and proactively mitigate churn risk • Develop and execute retention strategies for at-risk accounts • Ensure renewal readiness while positioning expansion opportunities • Partner with Sales, Marketing, Product, and Support teams to drive customer outcomes and growth
🎯 Requirements
• 3–7+ years in Customer Success, Account Management, or Sales roles within a SaaS or technology environment • Proven track record of carrying and exceeding expansion or revenue targets • Strong hunting mindset with the ability to uncover and close growth opportunities • Experience managing complex accounts and multi-threaded relationships • Excellent communication, negotiation, and presentation skills • Data-driven approach with the ability to identify trends and opportunities within accounts
🏖️ Benefits
• Flexible PTO • Medical, Dental, Paid Sick Days, Vision, and Supplemental Coverage • Flexible Spending Account • Health Savings Account • 401(k) match
Apply NowSimilar Jobs
🕒 June 30
Strategic Customer Success Manager overseeing complex health system partnerships for HealthSnap. Driving success through strategic advisory skills in healthcare technology and operations.
🕒 June 30
Customer Success Manager guiding private practice customers through HealthSnap's journey. Focused on improving clinical performance and financial outcomes for healthcare organizations.
🕒 June 29
Customer Success Specialist at NoGigiddy supporting the community with inquiries via email, chat, and social. No degree required; strong communication and patience essential.
🕒 June 29
Customer Success Specialist at NoGigiddy supporting gig workers with inquiries and resolutions via chat, email, and social media. Roles involve troubleshooting, maintaining records, and contributing to the help center.
🕒 June 29
Customer Success Specialist at NoGigiddy providing support to users via email, chat, and social media. Troubleshooting issues, maintaining records, and contributing to help center articles in a fully remote position.
