CRM Specialist

Job not on LinkedIn

🕒 June 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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LINC

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

🤝 Non-profit

📚 Education

Logistics • Non-profit • Education

LINC is a company that collaborates with local actors to create lasting change by focusing on areas such as capacity strengthening, collective action, and systems thinking. With services in consulting, training, and research, LINC employs various tools including network analysis and participatory systems mapping to enhance local systems and knowledge sharing. The company is actively involved in USAID-funded projects like the Global Labor Program – Inclusive Futures, particularly contributing to systems thinking and Collaborating, Learning, and Adapting (CLA). LINC also focuses on monitoring, evaluation, and learning (MEL) activities, supporting initiatives that promote resilience, financial sustainability, and local capacity development in various regions including Ghana, Ethiopia, and Nicaragua.

📋 Description

• Responsible for managing and optimizing Linc Worldwide's donor database • Bridge the gap between technology and fundraising, ensuring that donor records, volunteer involvement, and event registrations are accurate • Maintain, implement and evaluate the various features of our CRM to optimize use and promote expansion • Understand and manage CRM software (Customer Relationship Management software: Neon CRM) • Work closely with Finance, Donor Relations, Event Planning, and Marketing team members to understand our current use of CRM for donor information, donation collection, and documentation • Work with Donor Relations team to clean, organize, and segment constituent data • Establish new use cases for the CRM to improve fundraising, efficiency, and key metrics tracking • Collaborate with team members to customize automated, personalized communications (thank-you emails for donations, recurring gift reminders, and event follow-ups) • Stay up-to-date with CRM product updates and webinar releases • Make changes to our process and procedures within CRM to utilize these new updates and features • Train team members on updates and use of new features • Update appropriate training handbooks and video resources when necessary • Work closely with the Treasurer/CFO to ensure donation documentation complies with state and federal laws • Monitor dashboards to track fundraising performance, evaluate campaign success, and pull lists for Donor Relations team and Director of Development • Support the Donor Relations and Marketing teams to implement their strategic plans as it pertains to our CRM • Provide additional guidance and assistance with capital campaign planning and implementation with CRM features • Assist with CRM maintenance - troubleshoot glitches, submit 'help tickets' to NeonONE, train LINC volunteers on CRM features, updates, and use

🎯 Requirements

• Self starter willing to learn through Neon’s Knowledgebase and training videos • Proactive sales and marketing mind who looks to maximize their resources • Excellent communication, multitasking, creative and analytical skills • Proven work experience in sales and management of CRM • Critical thinker and problem-solving skills • Excellent time-management skills, exceptional organizational and technical skills • Proven work experience in sales and management of CRM • Sense of ownership and pride in your performance and its impact on LINC’s success • Ability to learn new CRM system • Ability to handle confidential donor information • Subject to background check

🏖️ Benefits

• Minimal travel required