Senior Manager, Mid-Market Customer Success

Job not on LinkedIn

October 24

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+17 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $85k - $100k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Foley

WebsiteLinkedInAll Job Openings

Transport • Compliance • Recruitment

Foley is a company offering a comprehensive platform that assists businesses in managing hiring, onboarding, compliance, and risk mitigation. With a focus on DOT compliance, Foley provides advanced software solutions to avoid violations and streamline operations for transportation and related industries. Their platform "Dash" allows companies to integrate employee onboarding, compliance management, data monitoring, and background checks in a seamless manner. Foley serves a wide range of industries including transportation, utilities, construction, and more, helping businesses maintain safety standards and regulatory compliance. With 30 years of experience, they are dedicated to reducing risk, improving efficiency, and supporting growth for businesses of all sizes.

201 - 500 employees

Founded 2000

🚗 Transport

📋 Compliance

🎯 Recruiter

📋 Description

• Lead and manage a team of ~8 Customer Success Managers serving 1,100+ mid-market customers, representing $16MM in revenue. • Recruit, develop, and retain top CS talent while fostering a high-performance culture. • Drive adoption, retention, and expansion strategies to achieve NRR and churn targets. • Partner cross-functionally with Sales, Product, Marketing, and other teams to improve the customer experience and deliver business outcomes. • Provide leadership on special projects, operational improvements, and strategic initiatives to scale the CS function. • Lead team meetings, performance management, and coaching to ensure accountability and results. • Utilize Planhat to monitor customer health, identify risks/opportunities, and guide data-driven decisions.

🎯 Requirements

• 3+ years of experience in Customer Success leadership within a SaaS environment • Strong people management skills with experience hiring and building high-performing teams • Proven track record of driving retention, reducing churn, and achieving NRR goals • Experience working cross-functionally with Product, Sales, and Marketing • Expertise in customer success platforms; experience with Planhat is a plus • Knowledge of DOT compliance is a nice-to-have but not required

🏖️ Benefits

• medical, dental, and vision coverage • a 401(k) with company match • paid time off and holidays • wellness programs • employee assistance program