Senior Account Manager

🕒 July 8

🇺🇸 United States – Remote

💵 $123k - $130k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Foodsmart

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏥 Healthcare

⚕️ Healthcare Insurance

Food & Beverage • Healthcare • Healthcare Insurance

Foodsmart is a company focused on providing personalized nutrition support and affordable food care through the guidance of registered dietitians. It offers tools such as meal planning, food delivery via partnerships with Instacart, Grubhub, and Walmart, and a food marketplace that helps users save money on groceries. Foodsmart also works with health plans to offer nutrition services to its members, often at no extra cost.

📋 Description

• Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery • Drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution • Manage annual revenue retention and growth for your client portfolio, developing and executing account plans that support long-term growth and align with client and company goals • Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates and following through on commitments • Execute established account management standards and processes with precision and consistency across your portfolio • Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams • Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks • Provide customer success and day-to-day support in partnership with Account Director for complex accounts where dual staffing is needed • Develop and execute account strategies that drive success, improvement, and retention, and targeted expansion • Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts • Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention

🎯 Requirements

• 5+ years of experience in account management, client services, healthcare consulting, or healthcare services in a client-facing or relationship development role • Demonstrated history of exceeding performance-based metrics and retaining a book of business through contract renewals and targeted expansion opportunities • Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously • Excellent communication and interpersonal skills, with the ability to build trust • Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance • Experience in meeting revenue retention targets through contract renewals • Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial) • Understanding of complex contracting and provider agreements within health plans and health systems • Proficiency with CRM platforms (Salesforce or equivalent)

🏖️ Benefits

• Remote-First Company • Unlimited PTO • Flexible & remote location • Healthcare Coverage (Medical, Dental, Vision) • 401k & bonus • Registered Dietitian Sessions