Customer Success Manager

🕒 Yesterday

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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foreUP Golf

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

💼 Consulting

📣 Marketing

✈️ Travel

💰 Seed on 2011-09

Consulting • Marketing • Travel

foreUP Golf is a cloud-based SaaS platform that provides comprehensive management tools for golf courses and clubs. It offers tee sheet and booking software, point-of-sale and billing systems, payments processing, AI-powered business intelligence dashboards, branded mobile apps, marketing (email & text), tournament and maintenance management, and website and managed marketing services. The platform is built for golf course operators to streamline operations, boost revenue, and improve customer engagement.

📋 Description

• Act as a key point of contact for assigned customers • Maintain and develop existing customer relationships • Advise customers on best use of foreUP solutions • Update customers on new solutions as they become available • Liaise between clients and cross-functional internal teams • Ensure timely and successful delivery of solutions according to client needs • Own the business relationship with valued customers • Drive client retention and satisfaction • Drive enhanced business solutions • Identify and grow sales opportunities within the assigned territory • Record all activity in the customer relationship management database • Execute strategies developed and communicated by sales management • Increase adoption of additional products and services and overall account lifetime value

🎯 Requirements

• Proven account management experience or other relevant experience • Ability to communicate and influence verbally and in writing • Experience delivering client-focused solutions based on customer needs • Ability to manage multiple projects simultaneously with strict attention to detail • Excellent listening, critical thinking, negotiation, and presentation skills • Understanding of the public golf industry • Technology savvy • Effective time management and project management skills • Ability to work independently in a fast-paced environment with changing priorities • 3+ years of relevant experience • Bachelor's Degree preferred • Must reside in the United States • Must have full working rights in the United States • Must not require sponsorship

🏖️ Benefits

• Fully remote work arrangement within the United States • Opportunity to work with a global network of talented colleagues • Tools and support to deliver great work and grow at speed