Customer Support Specialist

Job not on LinkedIn

🕒 September 18

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Support internal and external users on Gordian’s in-house systems • Provide customer support via phone, email, chat, and online help channels • Answer product, order, billing, and invoice questions • Assist with payments, refunds, order replacements, and cancellations • Provide how-to guidance and user information for company software products • Troubleshoot software errors and issues, research answers, and escalate to next-level support when required • Log customer contacts in the ticketing system for tracking and follow-up • Respond within designated service level agreements • Assist with client improvement areas and user training • Identify system performance problems and recommend changes

🎯 Requirements

• Previous call center/customer support center experience preferred • Good written and oral communication skills • Problem solving and conflict resolution • Ability to multi-task, prioritize, and manage time effectively • Proficient in Microsoft Office products, including Word, Excel and SharePoint • Ability to learn and provide support to software at a rapid pace • Experience with Salesforce and other software applicable to day-to-day tasks • Ability to work in a multi-task environment with limited supervision • Ability to sit for extended periods of time • Ability to work rotating shifts

🏖️ Benefits

• Medical, dental, vision, life and LTD insurance • HSA • 401(k) retirement plan • Equal opportunity employer • Reasonable accommodations for applicants with disabilities

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