Technical Customer Support, Tier 1

Job not on LinkedIn

🕒 October 8

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Equity on 2020-03

Healthcare • Manufacturing • Logistics

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Provide support for Fluke Reliability software applications to end users in a Microsoft and web-based environment • Answer incoming customer support phone calls, email and chat communications • Find and communicate accurate solutions to issues reported by end users using Fluke Reliability products • Work in a team environment to provide support to customers across a wide variety of industries • Research technical issues during calls while communicating with customers and clearly documenting issues • Learn the intricacies of Fluke Reliability software products • Deliver support to customers, partners, and internal team members via telephone, email, web meetings, and chat technologies • Demonstrate a customer-focused approach to resolving technical issues

🎯 Requirements

• B.A. or B.S. degree preferred • Good mechanical aptitude and problem solving skills • Strong ability to communicate technical information both in writing and verbally • Strong work ethic and ability to work efficiently and effectively with minimal supervision • Ability to work in a fast-paced environment with excellent organizational skills • Customer service experience is a plus • Database knowledge is a plus • Must be available from 10:00 am to 7:00 pm Eastern Time

🏖️ Benefits

• Advancement opportunities from within to other departments, including Account Management, Professional Services, Sales or Support • Equal opportunity employer • Reasonable accommodations for applicants with disabilities