Lead Customer Solutions Engineer

🕒 May 26

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FORT Robotics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💰 $25M Series B on 2022-07

Robotics • Safety • Technology

FORT Robotics is a company specializing in creating secure and safety-rated control platforms for robots and machines across various industries. Their technology focuses on wireless safety solutions, such as Wireless E-Stop and Safe Remote Control, to ensure secure operation of robots and heavy machinery from a safe distance. FORT's products are utilized to enhance safety in sectors like agriculture, construction, manufacturing, and transportation, enabling the development and integration of autonomous systems while maximizing productivity and reducing risks. Their services and products are designed to provide trusted control across networked environments, making robotic deployment safe, secure, and efficient.

📋 Description

• Lead technical engagements at FORT’s most strategic customers, owning integration outcomes for FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms • Travel to customer sites (up to 25%) to drive integration design, troubleshoot complex implementation challenges, and ensure full functional and safety compliance • Operate as a player-coach — lead complex integrations hands-on while simultaneously developing the team, modeling the standard for technical excellence, customer communication, and field execution • Directly mentor and coach junior and mid-level Customer Solutions Engineers; create individualized development plans, set growth milestones, and track progress • Pair junior engineers on customer engagements through structured ride-alongs, shadowing rotations, and co-led site visits to accelerate their ramp on CAN bus integration, safety architecture, and customer-facing skills • Run regular technical deep-dives, case reviews, and post-mortems with the team to convert hard-won field lessons into reusable knowledge • Provide real-time coaching and feedback during live customer escalations; gradually transfer ownership of accounts to developing engineers as they earn it • Build the team’s technical playbooks, integration guides, and onboarding curriculum so new hires reach productivity faster • Identify skill gaps across the team and partner with the hiring manager on recruiting, interviewing, and leveling decisions • Lead integration design reviews, site assessments, and architecture discussions with senior customer engineering stakeholders • Define and advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration across diverse customer platforms • Apply and champion functional safety principles to validate safety-rated system designs; serve as a subject-matter expert on safety compliance for both internal teams and customers • Partner with Product and Engineering to translate field insights into roadmap improvements, identify recurring integration friction points, and influence product direction • Represent FORT in escalations, technical executive briefings, and key account reviews

🎯 Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related field • 4+ years in systems engineering, field applications, or technical integration in robotics or industrial automation, with demonstrated technical leadership • Proven track record of coaching, mentoring, and developing junior engineers — with concrete examples of engineers who grew under your guidance • Comfort operating as a player-coach: still happiest with your hands on the system, but energized by lifting others up to your level • Proven track record leading complex customer integrations from kickoff through deployment • Deep hands-on experience with CAN bus protocols and API integration in industrial contexts • Strong working knowledge of electrical systems, control schematics, and functional safety standards (e.g., ISO 13849, IEC 61508) • Experience influencing cross-functional teams without direct authority • Ability to travel up to 30%, including international travel.