Account Manager

September 25

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Foundant Technologies

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Our mission is to maximize the impact of the philanthropic community.

51 - 200 employees

📋 Description

• Build and maintain strong, trusted relationships with clients across all three brands, serving as a strategic advisor and advocate. • Own the renewal process and proactively identify upsell and cross-sell opportunities aligned with client goals and product capabilities. • Track and assess client engagement, satisfaction, and usage metrics to ensure high retention and mitigate churn risks. • Partner with Customer Success to align on client needs, share feedback, and coordinate efforts that drive client success. • Develop account plans for key clients, outlining growth strategies, risk mitigation, and engagement tactics. • Maintain deep understanding of Foundant, GivingData, and SmartSimple offerings to effectively position solutions and guide clients.

🎯 Requirements

• 3+ years of experience in account management, customer success, or related roles in SaaS or technology environments. • Proven track record of managing renewals and driving upsell/cross-sell outcomes. • Exceptional communication and relationship-building skills. • Strong organizational and project management abilities. • Experience working cross-functionally in a fast-paced, client-centric environment. • Familiarity with CRM tools (e.g., Salesforce) and customer success platforms. • Preferred: Experience in the nonprofit, philanthropic, or government sectors. • Preferred: Understanding of SaaS metrics and client health scoring. • Preferred: Ability to manage multiple accounts and priorities simultaneously.

🏖️ Benefits

• Competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives. • Flexible PTO policy • Employee recognition • Professional and personal development opportunities • Internal mobility and career growth opportunities