Implementation Specialist

🕒 May 14

🌵 Arizona, California, +29 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fourth

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏨 Hospitality

💼 Consulting

📦 Logistics

💰 Series unknown on 2015-07

Hospitality • Consulting • Logistics

Fourth is a global software-as-a-service (SaaS) company providing end-to-end restaurant and hospitality management solutions. Its product suite includes workforce management with predictive scheduling and labor optimization, demand forecasting, inventory and recipe management, procurement, HR, benefits and payroll, and real-time data & insights. With around 25 years of experience, multiple global offices, and hundreds of employees, Fourth focuses on helping hospitality operators reduce costs, improve compliance, and make data-driven decisions.

📋 Description

• Own customer onboarding and ensure customers understand implementation expectations • Facilitate design and configuration of Fourth solutions according to business needs and best practices • Assess customer readiness and communicate risks, gaps, and dependencies • Coordinate with third-party vendors to support integrations and remove implementation blockers • Partner with Project Managers and technical specialists during early implementation stages • Share product knowledge, industry best practices, and practical implementation guidance • Support early change-management activities to drive adoption and maximize platform value • Act as the primary customer contact during implementation, answering questions and resolving issues • Lead data collection and validation activities • Contribute to customer-facing knowledge-base articles and solution documentation • Ensure customers complete onboarding with confirmed readiness, clear responsibilities, and approved handover documentation • Support smooth project transitions with minimal rework or delays and meet SLAs for prompt customer response times • Participate extensively in virtual meetings across U.S. time zones

🎯 Requirements

• 3–5 years of experience in a customer-facing role such as implementation, onboarding, consulting, professional services, or technical support within a SaaS or technology environment • Prior experience working with workforce management, payroll, finance, or hospitality industry is an advantage • Demonstrated ability to guide customers through change and influence adoption of new processes or technology • Confident with Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques • Confident communicator with presentation and meeting-facilitation skills, comfortable using PowerPoint and Microsoft Teams • Ability to manage multiple projects simultaneously while maintaining customer engagement • Project or systems certifications such as Agile, Prince2, ITIL or similar are a plus • Fluent in written and spoken English; additional language skills are a plus • Detail-oriented, organized, quality-driven, accurate, and standards-focused • Ability to work independently, manage priorities, meet agreed timelines, and proactively manage implementation timelines, risks, and dependencies • Ability to configure solutions and guide customers through system setup, validation, and go-live readiness • Ability to work collaboratively while maintaining ownership and accountability • Professional, approachable, adaptable, and comfortable in a fast-paced environment

🏖️ Benefits

• Unlimited PTO • Medical, Dental, Vision Insurance • 401k Match • Parental Leave • Laptop and equipment • Fully remote work arrangement