Order Fulfillment Associate

🕒 October 9

🇺🇸 United States – Remote

💵 $16 - $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FranklinCovey

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

We give strategy the human edge™.

📋 Description

• Claim and resolve standard, well-defined Cases from the Order Fulfillment queue within SLA • Manage routine scheduling, shipping, and invoicing requests • Escalate complex, ambiguous, non-standard, or judgment-heavy requests to an Order Fulfillment Coordinator • Communicate with requesters and clients until assigned Cases are fully resolved • Coordinate accurate and timely delivery of materials for standard requests, including pre-work and promotional offerings • Process routine invoicing and credit requests • Submit and monitor invoices to payment portals where applicable • Use Salesforce Case reporting to track and prioritize assigned work • Stay current on company policy, revenue recognition requirements, and process changes

🎯 Requirements

• 1+ years of experience in project support, sales support, customer service, or an equivalent client operations role • Strong computer skills • Experience with a CRM such as Salesforce • Database data entry experience • Excel experience • Excellent written and verbal communication • Proficiency in Salesforce Cases/Queues, LIM Online, Microsoft Office, and/or Microsoft AX Dynamics • Ability to distinguish when to escalate requests versus resolve them independently

🏖️ Benefits

• Medical, dental, and vision insurance • HSA • Employee stock purchasing program • 401(k) • Paid time off • Holiday pay