Engineer – Communications

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Franklin Templeton

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1947

💼 Consulting

🛡️ Insurance

💸 Finance

Consulting • Insurance • Finance

Franklin Templeton is a global investment management organization that focuses on delivering innovative solutions to meet the investment needs of clients. With a long history of fund management, Franklin Templeton offers a range of investment strategies that emphasize various asset classes and regions. The company is dedicated to ensuring clients' privacy and providing personalized experiences through its online platforms.

📋 Description

• Oversee outsourced vendors to ensure quality service delivery using SLA/KPI management • Partner with Technology teams to support global data and voice environments • Manage network infrastructure using established operational standards • Define and improve operational processes and service standards • Oversee vendors and manage service level agreements and key performance indicators • Monitor infrastructure performance and proactively address service issues • Lead incident resolution and participate in major incident management • Identify automation opportunities and support production implementation • Support Franklin Templeton offices and employees worldwide as part of a distributed international team

🎯 Requirements

• 5+ years supporting network solutions in distributed medium to large enterprise environments • Experience with switching architectures using Cisco Nexus OS and Catalyst IOS • Experience with Cisco SD-WAN, routers, ASA, and wireless technologies • Experience with routing protocols and load balancers • Ability to diagnose production issues and work with vendors • Basic knowledge of voice infrastructure is a plus • Excellent documentation and diagramming skills • Ability to liaise with business customers, development teams, and vendors • Understanding of the ITIL framework • Ability to interact with and lead team members in local, international, and multi-site environments • Strong organizational and time management skills • Ability to manage multiple priorities in a global environment • Ability to work independently and escalate appropriately • Strong problem-solving and decision-making skills

🏖️ Benefits

• Annual discretionary bonus • Corporate pension plan • Recognition rewards • Competitive healthcare options • Insurance and disability benefits • Employee stock investment program (ESIP) • Learning resources • Career development programs • Reimbursement for certain education expenses • Paid time off, including vacation, holidays, sick leave, parental and caregiving leave, bereavement leave, and volunteering leave • Motivational wellbeing program • Flexible medical, dental, and vision insurance options • Opportunity to purchase company funds with no sales charge • Competitive vacation package, including three annual personal days • Company-paid short-term and long-term disability coverage • Education assistance programs (available in select locations)