Pre-Sales Engineer, Customer Communications Management

🕒 August 7

🇨🇦 Canada – Remote

💵 $85k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔍 Pre-sales Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PartnerOne

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

💳 Fintech

Enterprise • SaaS • Fintech

PartnerOne is one of the fastest growing software groups in the world, providing solutions that enhance the operational efficiency of the largest enterprises globally. The company specializes in acquiring software firms and investing in their development to create more robust, effective, and agile software solutions. PartnerOne is trusted by 80% of the world's largest companies, including the top US and European banks, defense contractors, and media conglomerates, focusing on delivering unparalleled customer support and innovative technologies.

📋 Description

• Act as the primary technical point of contact throughout the sales cycle and advise prospects on Cincom products. • Participate in drafting proposals, responding to requests for proposals (RFPs) and preparing technical documentation. • Design, deploy and manage evaluations and proofs of concept (POCs). • Support the sales team during negotiations and compliance checks. • Establish and maintain technical relationships with client stakeholders and act as a trusted advisor. • Respond to inquiries by phone, email or web forms, qualify opportunities and document outcomes in the CRM. • Collaborate with sales teams to develop and execute sales strategies; provide technical support and training. • Conduct product demonstrations and technical presentations remotely or on-site. • Attend industry events, trade shows and conferences to promote solutions and generate opportunities. • Support marketing initiatives through webinars, seminars, customer events and product-focused content. • Maintain deep product knowledge, competitive awareness, market trends and software innovations. • Gather customer requirements and relay feedback to product and engineering teams. • Work with the sales director and leadership on business reviews, forecasting, pipeline analysis and strategic planning. • Ensure customer interactions comply with policies, governance and strategic guidelines.

🎯 Requirements

• Minimum of 2 years' experience implementing solutions in the CCM domain, preferably within financial services, banking, insurance, healthcare or the public sector. • Minimum of 2 years' experience in a pre-sales engineer, technical pre-sales, product management or similar role in the software industry. • Excellent communication and presentation skills, with the ability to tailor messaging to technical and non-technical audiences. • Demonstrated ability to listen, ask relevant questions and explain complex concepts clearly. • Strong understanding of document management, related software and software implementation methodologies. • Knowledge of modern software architectures, including SaaS and microservices. • Proven experience delivering product demonstrations and proofs of concept (POCs). • Track record of supporting sales cycles and achieving commercial objectives. • Availability to travel as required to meet clients and attend industry events. • Team-oriented, collaborative attitude with a willingness to share knowledge and inspire others.