Senior Coordinator, Servicing Customer Communications

🕒 October 14

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🗣️ Communications

👻 Ghost score 10%

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Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏠 Real Estate

👥 B2C

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Real Estate • B2C

Freedom Mortgage is a U. S. -based residential mortgage lender and servicer that provides home loan products and related services to consumers. The company offers purchase and refinance mortgages (VA, FHA, USDA, and conventional), HELOCs, fixed- and adjustable-rate terms, cash-out and streamline refinances, online account management and payment tools, and customer support including loan advisors. Freedom Mortgage focuses on consumer (B2C) mortgage origination and servicing for homebuyers and homeowners.

📋 Description

• Identify and program selection criteria and loan scenarios for machine derived letters and statements based on event triggers and business requirements • Create detailed test plans and perform User Acceptance Testing for statement and letter changes • Monitor enhancements post implementation to ensure successful installation • Determine best practices for programming machine derived letters based on project requests and scenarios • Engage with cross-functional teams and Legal Compliance to define letter logic, timing, and guidelines • Work with project and change managers on projects related to regulatory requirements and business needs • Coordinate with print vendors to deliver requirements and prioritize programming requests • Manage the print vendor relationship to ensure communications are sent timely and accurately • Support large-scale annual projects, including Year End, Annual Privacy Notice distribution, and Code Cross testing • Comply with company policies and procedures • Maintain regular and punctual attendance • Perform other related duties as assigned

🎯 Requirements

• Requires logical reasoning and data analyzation capabilities • Exceptional problem-solving skills with a strong attention to detail • Ability to think critically and challenge assumptions and conclusions • Able to clearly communicate complex information to non-technical stakeholders • MS Office, specifically Excel, proficiency at an intermediate level • Excellent team player and team builder • Ability to manage multiple tasks at once and work under tight deadlines while responding to changing business and technical conditions • Bachelor's degree (B.A.) from a four-year College or University or equivalent combination of education and experience, preferred • Four (4) to Six (6) years of related experience within the mortgage servicing industry • None Required for Certificates, Licenses, Registrations

🏖️ Benefits

• Remote work arrangement • Equal employment opportunity protections • Reasonable accommodations for disabilities • Typical interior office work environment • Individual contributor role

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