SVP, Customer Success

🕒 June 30

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Freestar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📣 Marketing

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2021-01

Marketing • Consulting • Logistics

Freestar is a company that delivers comprehensive ad monetization solutions tailored for publishers, retailers, and app developers. Specializing in programmatic ad strategies, Freestar emphasizes long-term business growth and revenue optimization through their proprietary technology and expert team. Their offerings include advanced header bidding, customized ad serving solutions, and insightful data analytics for real-time performance monitoring. By focusing on increasing ad revenue and providing high-impact ad units, Freestar helps clients innovate and navigate the complexities of the ad tech landscape. With a commitment to customer success, they provide a range of additional services like SEO consultations and audience development support, ensuring clients can focus on their primary business goals while Freestar optimizes their ad operations.

📋 Description

• Own the strategy for upsell and cross-sell initiatives across the publisher base, ensuring publishers leverage Freestar's full suite of solutions (video, header bidding, etc.) to maximize their earnings. • Partner with Yield Management and Engineering to architect proactive yield strategies that prioritize self-sufficiency and revenue optimization at scale. • Utilize industry data to benchmark supply quality and performance, ensuring Freestar remains a "Bellwether" in the programmatic space. • Establish rigorous operational standards to identify "at-risk" publishers early and deploy strategic intervention plans to ensure near-zero churn for top-tier accounts. • Drive a new standard for technical proficiency across the team, reducing internal "hops" and escalations by keeping complex troubleshooting at the front line. • Serve as the final point of escalation for delicate or high-stakes publisher situations, utilizing high-level temperament and technical skill to resolve complex issues. • Direct the work of VPs, Directors, and Associate Directors, providing mentorship and guidance to elevate the leadership capabilities of the entire department. • Define and refine swimlanes in collaboration with Publisher Support, Onboarding, Demand, Yield, and Engineering teams to eliminate operational bottlenecks. • Regularly travel to meet with enterprise-level publishers, representing the "voice of the publisher" internally and reinforcing strategic partnerships through high-touch engagement.

🎯 Requirements

• 7–10 years of experience as a Head of Customer Success or in a senior executive leadership role, preferably within an ad tech company. • Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), ad serving mechanics (Google Ad Manager), and Supply Path Optimization (SPO). • Proven track record of developing and executing yield optimization strategies that drive measurable financial uplift for publishers. • Demonstrated experience managing a multi-tiered leadership team and scaling technical organizations. • Ability to simplify complex technical concepts for non-technical stakeholders while maintaining the ability to diagnose issues across web and mobile app environments. • Exceptional verbal and written communication skills with the professional maturity to put high-stakes publishers and internal teams at ease.

🏖️ Benefits

• Full-time, salaried executive position with a comprehensive benefits package. • The opportunity to lead a high-impact team supporting some of the top publishers in the world. • A remote-first environment that values ownership, collaboration, and a "publisher-first" mindset.