Director of Customer Success, Insights

Job not on LinkedIn

🕒 June 27

🇺🇸 United States – Remote

💵 ₱120k - ₱150k / month

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Expert VA

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Expert VA is a virtual assistant service provider that delivers expert-level support to help businesses operate efficiently and grow. The company employs highly experienced virtual assistants who are trained to manage a variety of tasks such as customer support, digital marketing, and real estate assistance among others. Expert VA emphasizes a structured approach to business processes and offers time-tracking software to enhance productivity, allowing business owners to focus on their core activities.

📋 Description

• Lead customer onboarding and implementation to ensure customers achieve measurable value • Build trusted relationships with business owners and key customer stakeholders • Monitor customer adoption, identify risks early, and develop strategies that improve long-term success • Gather customer feedback, operational observations, and implementation insights to identify trends across the organization • Turn customer insights into actionable recommendations that improve products, services, processes, and the overall customer experience • Partner with leadership to ensure customer intelligence influences business decisions • Build scalable customer success frameworks, implementation playbooks, and best practices that support long-term growth

🎯 Requirements

• Led customer success, implementation, consulting, or business transformation initiatives • Worked directly with business owners or executive stakeholders • Helped customers achieve measurable operational or business improvements • Identified patterns across customer experiences and translated them into meaningful business recommendations • Built strong cross-functional relationships to improve customer outcomes

🏖️ Benefits

• HMO • Paid Leaves

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