Lead Account Manager

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October 11

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Freshworks

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SaaS • Enterprise • Artificial Intelligence

Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

5001 - 10000 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $85M Secondary Market on 2020-01

📋 Description

• As a Lead - Account Manager at Freshworks, you’ll be responsible for driving sales into existing defined accounts in the UK and Ireland region. • Your accounts will all have strategic importance to the growth of the region. • You will collaborate with teams across Freshworks to manage all aspects of the sales process including business development, lead management, qualification, evaluation, and closing. • You will advocate multiple Freshworks product lines and as a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient and customer-oriented. • Along with your manager, define and execute plans for your accounts, and then exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities. • Develop and manage your sales pipeline, by assessing and moving many activities simultaneously. • Grow, manage and track customer contact and install base within your accounts. • Act as a guide and strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges. • Partner closely with Customer Success Managers on your accounts to focus on both retention and growth of customer portfolio. • Leverage insight and product adoption knowledge shared by CSMs to target growth opportunities in your accounts. • Use resources effectively, including MRE, SDR, Pre-Sales, Support, Project Managers and Product Marketing Managers to meet your sales goals. • Provide regular reporting of pipeline and forecasting. • Keep abreast of competition, competitive issues and products. • Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care. • Travel to customer locations in support of sales efforts as and when required.

🎯 Requirements

• Minimum 5 years of sales experience; preferably in an Account Manager role in a high-velocity software sales environment. • Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous • You have a desire, even an obsession, to bring new teams into the Freshworks world to maximize revenue • Showed consistent overachievement of sales goals in a large geographic territory selling a technical product • Highly driven individual with an execution focus, a strong sense of urgency and a belief in the Freshworks mission • Able to go beyond relationship management • Customer-oriented, extraordinary communication skills, eagerness to learn with consultancy skills in order to understand our customers and how to best support them • Willing to go the extra mile with a strong work ethic; self-directed and resourceful • Fluency in English is required

🏖️ Benefits

• Company funded Private Medical Insurance (PMI) • Company funded Medical Cash Plan • Company funded Life Assurance, Income Protection & Critical Illness insurances • Qualifying workplace pension scheme with company contribution of up to 6% • Learning & Reading budget of up to £1,000 per year • Fitness budget of £30 per month • Cycle-to-work scheme • Enhanced Maternity Leave • 25 days annual Paid-Time-Off (PTO) • Company funded lunch for days in office • Company Funded Employee Assistance Program (EAP) for both you and your family • Long Service Awards • Discounted Tax Support Services