Client Success Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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From Day One

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

👥 HR Tech

🌍 Social Impact

B2B • HR Tech • Social Impact

From Day One is a company focused on exploring and promoting corporate values, such as diversity, responsibility, and transparency, through conferences and other platforms. It facilitates discussions and shares insights from HR leaders and business executives about culture shifts and innovative HR practices aimed at strengthening relationships within organizations. By organizing conferences and creating content, From Day One provides a forum for businesses to engage in meaningful conversations about employee engagement, social impact, diversity, and inclusion.

📋 Description

• Act as primary point of contact for sponsoring clients and address questions and concerns • Onboard clients, understand their objectives, and ensure they gain value from their partnership • Deliver an exceptional post-sales customer experience that supports positive reviews and contract renewal • Manage client deliverables and information flow accurately and on time • Conduct post-event feedback calls to identify improvements and upsell or renewal opportunities • Prepare weekly, monthly, and quarterly reports, memos, emails, presentations, and other communications • Own renewal rate and customer satisfaction KPIs • Manage relationships with conference venues, caterers, AV and production vendors, and hotels • Research and evaluate venues and negotiate contracts and event orders • Read and interpret banquet event orders, venue contracts, and vendor quotes • Evaluate dates and venues based on conference calendars, attendance patterns, travel logistics, and cost • Coordinate travel, accommodation, and shipping for the team, speakers, and client materials • Resolve vendor issues on site during events • Build and reconcile event budgets from vendor quotes • Track event costs against budget and flag variances • Review invoices and contract terms for discrepancies • Maintain event cost and obligation documentation

🎯 Requirements

• This position requires a 4-year college/university degree at minimum • Minimum of 3 years of full-time, professional post-graduation experience • Direct experience in customer/client success, ideally in events, conferences, hospitality or sales • Demonstrated experience owning budgets, vendor quotes or contracts — building them, negotiating them, or being accountable for them being right • Quantitative grounding from coursework in economics, finance, accounting or statistics, or work involving responsibility for reconciling numbers • Background involving genuine logistical complexity, such as event or production management, hospitality or restaurant operations, travel or supply chain operations, procurement, or campaign management • Basic knowledge of business software such as MS Office products, Google For Business, or similar • Outstanding organizational and time management skills • Excellent verbal and written communications skills • Willingness to travel regularly for events

🏖️ Benefits

• Full-time salaried position • Opportunities for regular advancement and raises • Remote position • Availability to meet stakeholders in or near the greater Toronto area if requested