Claims Business Analyst

🕒 September 18

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 11%

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Logo of Frontline Insurance

Frontline Insurance

501 - 1000 employees

Founded 1998

🛡️ Insurance

👥 B2C

💸 Finance

Insurance • B2C • Finance

<Frontline Insurance> Frontline Insurance is a consumer-focused home and property insurance provider offering personalized, state-specific coverage and home protection solutions across southeastern U. S. markets. The company emphasizes agent distribution, claims support, emergency services, and customer-facing digital tools (agent/customer logins, claims upload, payments), positioning itself as a partner for homeowners managing the health and risk of their properties.

📋 Description

• Analyze claims data to identify trends, patterns, anomalies, and root causes impacting claim severity, leakage, cycle time, re-open rates, expense management, and customer satisfaction • Partner with Claims Operations, Quality Assurance, SIU, Finance, and leadership to translate business questions into analytical requirements and success metrics • Develop actionable insights and recommendations to improve claims handling practices, reduce operational risk, and enhance efficiency across the claims lifecycle • Monitor emerging trends in claims performance and proactively communicate insights, risks, and opportunities to claims leadership • Perform detailed analysis to identify cost drivers, operational inefficiencies, and opportunities for process optimization • Present findings and recommendations to adjusters, managers, executives, and other technical and non-technical audiences

🎯 Requirements

• Bachelor’s degree in Data Analytics, Statistics, Mathematics, or related field • 5+ years of experience in data analysis, preferably in insurance or claims operations • Proficiency in SQL, Excel, and data visualization tools (e.g., Power BI, Tableau) • Ability to present findings and recommendations to technical and non-technical audiences • Equal-opportunity workplace committed to diversity and inclusion

🏖️ Benefits

• Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term) • 401k Retirement Plan with a generous match • Four weeks of PTO • Pet Insurance • Collaborative, inclusive, and growth-oriented work environment

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