Training and Implementation Specialist

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Fry

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

Education • Artificial Intelligence • SaaS

Fry is a company operating under the brand name risr/, which provides a comprehensive platform for skills assessment, exam management, and lifelong learning support. The risr/ platform is modular and unifies various functionalities such as application processing, exam creation, assessment delivery, and training insights. It leverages AI tools for enhancing assessment and learning processes and partners with leading medical universities and royal colleges. Fry is dedicated to improving the efficiency and clarity of assessments and training by offering real-time insights and automation of processes. Their services are designed to assist educators, trainees, and students around the world in tracking progress and ensuring the quality of educational assessments.

📋 Description

• Lead customers through onboarding and implementation, from early discovery through to launch. • Build on early discovery carried out with our solution specialists, capturing functional requirements and existing processes, so customers experience a seamless transition into onboarding. • Configure systems to support customer needs, working calmly through complexity where required. • Support customers through change, recognising that new systems and processes can feel daunting. • Design and maintain clear, practical learning and implementation resources (guides, walkthroughs, solution definitions, SOPs). • Turn recurring customer questions and challenges into reusable documentation, learning collateral and system improvements. • Reduce reliance on live granular training by enabling customers to self-serve confidently, freeing up more time to focus on more complex areas of the implementation. • Continuously improve onboarding materials based on customer feedback, usage patterns, and evolving product capabilities. • Deliver tailored training sessions where they add the most value, focusing on outcomes, not just features. • Provide thoughtful support during critical moments, using good judgment to resolve, escalate, or enable as appropriate. • Work alongside the wider Customer Success Team to triage and respond to support requests, always aiming to empower customers rather than create dependency. • Work closely with internal teams, including business analysis, engineering and product, to surface trends, risks, and opportunities for improvement. • Translate customer experience into clear insights that help improve our products, processes, and learning materials. • Contribute to a calm, collaborative team culture that values ownership, clarity, and continuous improvement.

🎯 Requirements

• Experience delivering software system training or onboarding for end users. • The ability to explain complex concepts clearly and adapt your approach for different audiences. • The ability to communicate clearly and confidently in written and spoken English, including when delivering training and producing documentation for customers. • A natural curiosity about customer goals, challenges, and motivations. • Confidence in learning new systems and navigating technical details. • Strong problem-solving skills and a calm, structured approach to troubleshooting. • Experience creating clear, user-focused learning or implementation materials. • Comfort handling sensitive information in line with GDPR and quality standards. • The ability to work autonomously while collaborating openly with others. • A curious, experimental relationship with AI. You try things, reflect on what works, and embed it into how you actually work, not just how you think about working. • Experience working with SaaS products and customer implementations. • Exposure to education, training, or assessment environments. • Experience supporting customers through change management. • Familiarity with agile or digital transformation projects. • Experience using tools such as Zendesk, Monday.com, or similar platforms.

🏖️ Benefits

• Fully remote working • Freedom to choose your equipment and learning • A high-trust, low-bureaucracy environment • Open-book finances and full salary transparency • Generous salary, enhanced parental leave, and profit share • £1,200 (local currency equivalent) annual health and wellbeing allowance • Confidential mental health support • CanadaLife Health Insurance • Paid for internet and mobile phone • Truly flexible working hours • No set annual leave limit. You are expected to take at least 28 days. • 25% of the company's profits are shared equally across the global team