Senior Technical Support Engineer

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2 days ago

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FUJIFILM Corporation

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Healthcare • Electronics • Imaging

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

10,000+ employees

Founded 1934

📋 Description

• Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses. • Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM. • Effectively and efficiently uses the FUJIFILM knowledge resources available to help in the troubleshooting process. • Collaborates with peers and other team members when working on more complex technical issues. • Effectively documents cases throughout the process of troubleshooting the issue. • Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved. • Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case. • Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned. • Monitors TAC phone system wall boards to ensure that proper statuses are maintained. • Positive customer surveys, documentation accuracy and consistency, timely case and project completion, and finishing the assigned trainings are standard expectations for all FUJI engineers.

🎯 Requirements

• Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent • One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred) • Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle • Knowledge of current network technologies • Superior communication and interpersonal skills, excellent phone manner • Ability to achieve results and meet goals in a fast-paced, team environment • Knowledge of Synapse workflows and their implementations • Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)

🏖️ Benefits

• Working outside normal business hours • Overtime work to handle workload • Professional development opportunities