Tech Support Engineer – I

Job not on LinkedIn

🕒 August 11

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare • Electronics

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Assess hardware, software, and network issues on customer systems • Provide remote troubleshooting, diagnostic evaluations, and routine inspections for medical imaging systems, equipment, and components • Provide advanced product module and sub-module support to Customer Support Engineers and other staff • Collaborate with internal and external groups to solve complex technical issues and develop innovative solutions • Document problems and solutions in the product knowledge database • Remain compliant with regulatory and quality requirements • Participate occasionally in customer site visits • Maintain expert knowledge of current medical imaging products and related technologies through continuous education • Travel on short notice or overnight when required to work on customer systems • Work outside normal business hours, overtime, and holidays as business needs require • Work cross-functionally and perform other assigned duties • Meet team KPIs for customer satisfaction, call availability and handling, documentation, case closures, project completion, and training completion • Become VCP Certified within two years of hire • Become designated as a FUJIFILM Subject Matter Expert in more than one discipline within two years of hire • Comply with U.S. FDA, ISO 13485, and other applicable laws, regulations, and standards

🎯 Requirements

• Minimum of three years of industry-related professional experience • Industry-specific technical certifications preferred, including Microsoft, VMware, or Cisco certifications • Superior communication and interpersonal skills • Excellent phone manner • Ability to achieve results and meet goals in a fast-paced team environment • Ability to make independent decisions based on technology data and product knowledge • Excellent organizational and multitasking skills • Knowledge required to become a FUJIFILM Subject Matter Expert in more than one discipline within two years of hire • Must become VCP Certified within two years of hire • Preferred: FUJIFILM Synapse Administration • Advanced knowledge of Synapse workflows and implementations preferred • Advanced knowledge of the Synapse application front end preferred • Experience with HL7 and DICOM preferred • Working knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, and 2022+ • Working knowledge of networking, SQL Server, and Oracle • Advanced knowledge of medical informatics architecture, VMware, and storage solutions preferred • Security+ or higher certification preferred • Linux architecture knowledge preferred • Ability to sit 75–100% of applicable work time • Ability to use hands and fingers to manipulate items, including keyboards, up to 100% of applicable work time • Ability to stand, talk, and hear for 75% of applicable work time • Occasional travel of up to 10% may be required • Must comply with applicable facility vendor credentialing and vaccine requirements, where applicable

🏖️ Benefits

• Flexible work environment • Continuous education and training • Professional development through product and technology training • Potential overtime and holiday pay based on business needs • Equal opportunities in hiring, promotion, advancement, compensation, benefits, and training • Reasonable accommodation during the application and selection process • COVID-19 vaccination/testing and face-covering policies with legally required accommodations or exemptions