Technical Support – Mammography Equipment

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🕒 May 22

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FUJIFILM Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

Healthcare • Electronics • Imaging

FUJIFILM Corporation is a global company established in 1934, operating in diverse fields including healthcare, electronics, and imaging. As a total healthcare company, FUJIFILM develops a wide range of businesses in prevention, diagnosis, and treatment. Additionally, the company focuses on environmental sustainability through improved industrial efficiency, while also capturing and preserving memories through film and photography, enriching emotional lives and human connections.

📋 Description

• Provides national level technical support to HCUS personnel as needed via the telephone and on-site visits. • Provides remote and over the phone troubleshooting and diagnostic analysis with customers and dealers over the phone and via email. • Adheres to a 15-minute response time to returning service calls. • Supports the sales and marketing teams with promoting the product(s). • Prepares and disseminates information related to MG products to HCUS personnel to improve their ability to perform tasks related to the products. • Approves FDA-2579 submissions for MG installations or certified component replacements. • Assists with training classes under the direction and support of senior technical support team members. • Helps roll out new MG products by participating in installations as needed. • Continuously works with the installation team to improve processes and customer experience. • Assists with field service work as company needs dictate. • Maintains excellent working relationships with HCUS personnel in all departments. • Works overtime and odd hours as needed, including at the "last minute". • Travels extensively to customer sites to solve problems as needed. • Demonstrates excellent capability for analyzing, evaluating, diagnosing, and resolving extremely complex equipment problems in a minimum period of time. • Adheres to and ensures compliance of all safety practices and quality procedures. • Promotes both internally to the company and externally, the image and reputation of HCUS. • Performs other duties as directed by the Manager, National Technical Support.

🎯 Requirements

• At least five (5) years of previous experience maintaining and troubleshooting MG equipment at other companies, or at least three (3) year of HCUS Service experience with demonstrated proficiency in MG. • Capable of operating all test equipment required to service MG equipment. • Bachelor's degree from an accredited four-year college—preferably in an electronics-related discipline—or equivalent experience is required. • Proficiency in Microsoft Office. • Must be able to provide national-level technical support in MG. • Must have strong problem-solving skills. • Soldering proficiency desired. • Must have ability to manage and provide support on multiple projects at the same time. • Must have strong computer skills. • Must be self-motivated. • Must be willing to travel and work long hours. • Must have valid driver's license with a safe driving record.

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • 401k • Paid Time Off • Company Car