Device Technology Technical Support Specialist

🔥 20 hours ago

🇨🇦 Canada – Remote

💵 $80k - $97k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FUJIFILM CANADA INC.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

FUJIFILM CANADA INC. is a subsidiary of FUJIFILM Corporation that offers a broad portfolio of consumer, healthcare, and business products and services across Canada. The company provides consumer imaging products such as digital cameras, instax instant film, film and one-time-use QuickSnap cameras; healthcare systems and solutions including X-ray, ultrasound, MRI/CT, endoscopy, IVD, and Healthcare IT with AI-enabled tools; and B2B offerings like printing and photofinishing equipment, inkjet and industrial materials, data storage and semiconductor materials, and commercial technical services.

📋 Description

• Configure, implement, test, and support print, scan, fax, document management, print management, secure print, document capture, and workflow solutions • Support installations, upgrades, configurations, testing, post-implementation activities, and on-site technical support as required • Diagnose, resolve, document, and follow through on technical support cases involving hardware, software, connectivity, network, operating system, application, cloud service, and workflow issues • Escalate and coordinate complex issues with internal teams, Technical Specialists, manufacturers, and subject matter resources • Provide timely, professional, customer-focused technical assistance to Channel Partners, customers, and internal Fujifilm Canada teams • Participate in customer meetings, technical reviews, implementation planning, and training activities • Deliver product, solution, and troubleshooting training • Develop and maintain technical documentation, knowledge articles, configuration guides, troubleshooting procedures, and support standards • Participate in knowledge-sharing activities, special projects, and continuous improvement initiatives • Identify recurring issues, perform root-cause analysis, and recommend improvements • Maintain accurate records of support activity, project status, training, escalations, resolutions, and follow-up actions • Maintain current knowledge of industry trends, technologies, cloud services, cybersecurity considerations, and support practices • Comply with customer policies, site-access requirements, safety procedures, security protocols, escalation procedures, service standards, and workplace policies

🎯 Requirements

• Five or more years of experience in field service, technical support, systems administration, or solution implementation • Preferably experience working with Office Toner Based Equipment products • Experience supporting print management, document workflow, managed print, business process, or enterprise content management solutions • Strong knowledge of multifunction printers, print drivers, print servers, scanning, faxing, secure print, fleet management, document capture, and workflow technologies • Working knowledge of Windows desktop and server environments, Microsoft Office, networking, TCP/IP, authentication, cloud-based services, and basic security concepts • Ability to troubleshoot technical issues, manage support cases, prioritize work, and follow through independently • Experience providing technical training, demonstrations, documentation, or knowledge transfer • Strong communication, interpersonal, and relationship-building skills, including ability to explain technical concepts to non-technical audiences • Ability to work effectively with customers, Channel Partners, vendors, internal teams, and other cross-functional stakeholders • Regular travel required • Occasional overtime as needed

🏖️ Benefits

• Annual performance-based bonus in accordance with the Annual Corporate Performance Bonus Plan • Extended health coverage • Dental coverage • Vision coverage • Defined contribution pension plan • Paid vacation • Personal days • Sick days • Wellness programs • Discounts on Fujifilm products • Fully remote position • Standard workweek of 37.5 hours