Staff Product Manager – Onboarding and Growth

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Fullscript

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 $240M Private Equity Round on 2021-11

Healthcare • Logistics • Manufacturing

Fullscript is a comprehensive platform that facilitates whole person care for healthcare providers. It integrates industry-leading lab testing, high-quality supplements, and a suite of tools designed to enhance patient adherence and outcomes. Fullscript offers features like personalized patient plans, evidence-based templates, patient engagement tools, and seamless wholesale ordering of supplements. The platform also integrates with top EHR systems to streamline workflows for healthcare practitioners, making it easier for them to provide effective care. With Fullscript, patients can manage their health routines more conveniently, and providers can create personalized care plans with the support of clinical evidence and insights.

📋 Description

• Define and execute the product strategy and roadmap for practitioner onboarding, activation, and early product adoption • Own the end-to-end onboarding journey from sign-up through first treatment plan and Assist activation • Identify opportunities to reduce friction and accelerate time to value • Design and deliver product-led growth initiatives improving activation, engagement, retention, and long-term adoption • Identify customer journey pain points using experimentation, behavioral data, and customer insights • Partner with Design, Engineering, Data, and cross-functional stakeholders through discovery, delivery, and iteration • Translate ambiguous customer and business problems into priorities, roadmaps, and execution plans • Define success metrics and optimize onboarding using experimentation, analytics, and customer feedback • Collaborate with Marketing, Customer Success, and Sales across product and go-to-market touchpoints • Influence product strategy by connecting practitioner needs, business goals, and platform opportunities • Leverage AI tools in product discovery, delivery, and decision-making • Partner with AI-focused teams to incorporate AI-enabled experiences into practitioner onboarding

🎯 Requirements

• 8+ years of Product Management experience leading complex, cross-functional initiatives • Significant experience owning SaaS onboarding, activation, or product-led growth initiatives • Strong understanding of customer journeys, funnels, behavioral data, experimentation, and growth metrics • Demonstrated success improving activation, engagement, retention, or other key product outcomes through experimentation and iteration • Experience partnering with Design, Engineering, Data, Marketing, and customer-facing teams • Strong product judgment and ability to navigate ambiguity while bringing structure and clarity • Excellent communication and stakeholder management skills • Experience influencing senior leaders across Product and Engineering • Experience using AI tools for product discovery, delivery, analysis, or decision-making • Builder mindset focused on creating, testing, learning, and improving • Bonus: experience building onboarding or growth experiences for multi-product SaaS platforms • Bonus: experience with product-led growth or customer lifecycle optimization • Bonus: experience in healthcare, HealthTech, or regulated industries • Bonus: experience building AI-enabled or automation-driven product experiences • Bonus: experience influencing product strategy across multiple teams or product areas

🏖️ Benefits

• Base salary range of $140,000–$170,000 CAD • Stock options • Wellness stipends • Benefits and total rewards package • Benefits and total rewards may vary by region • Accommodations available upon request • Equal opportunity and inclusive workplace commitment