Customer Success Coordinator

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fundica

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

⚖️ Legal

💸 Finance

Consulting • Legal • Finance

Fundica is a company that provides a funding search engine designed to help business-support organizations, such as financial institutions, accounting firms, governments, and accelerators, guide their clients in finding, organizing, and applying for relevant government and other complementary funding. Fundica's platform enables these organizations to enhance their service offerings, attract and retain business clients, and become trusted funding advisors without requiring IT integration. With bank-level security, the platform offers easy navigation and is used by notable clients like Visa and Intuit to improve service offerings and increase client engagement.

📋 Description

• Lead onboarding and training for new clients so implementation goes smoothly and adoption lasts • Act as the day-to-day contact for clients, build trust, learn their needs, and document what you hear • Flag growth and upsell opportunities to the sales team • Work with sales, marketing, and product to improve retention across the customer journey • Log client activity, follow-ups, and leads in the CRM • Support product demos and presentations led by the business development team • Help research and attend industry events and webinars • Work alongside the President, business development, marketing, product, software development, and funding analyst teams • Support growth in the US and Canada by keeping clients happy and spotting opportunities early

🎯 Requirements

• Post-secondary graduate • Under 30 years old • Canadian citizen or permanent resident • First-time participant in the Youth Employment Program • Post-secondary degree or diploma with a strong grasp of technology • Up to 2 years in customer success, sales, or another customer-facing role (internships, co-ops, and part-time work count) • Bilingual, with strong oral and written communication • Interest in sales and business development, with an entrepreneurial streak • Fast learner, empathetic, energetic, curious about technology, with a good sense of humour

🏖️ Benefits

• Stock options • Monthly team events • Kitchen stocked with healthy snacks and beverages • Fast-paced learning environment • Opportunity to meet influencers in the tech community and expand personal network