Customer Success Coordinator

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fundica

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

⚖️ Legal

💸 Finance

Consulting • Legal • Finance

Fundica is a company that provides a funding search engine designed to help business-support organizations, such as financial institutions, accounting firms, governments, and accelerators, guide their clients in finding, organizing, and applying for relevant government and other complementary funding. Fundica's platform enables these organizations to enhance their service offerings, attract and retain business clients, and become trusted funding advisors without requiring IT integration. With bank-level security, the platform offers easy navigation and is used by notable clients like Visa and Intuit to improve service offerings and increase client engagement.

📋 Description

• Manage day-to-day client relationships • Lead the onboarding and training of new clients to ensure a smooth implementation and lasting adoption • Serve as the daily point of contact for clients, build trust, identify their needs, and document feedback • Flag growth and upselling opportunities to the sales team • Collaborate with the sales, marketing, and product teams to improve retention throughout the customer journey • Record client activities, follow-ups, and sales leads in the CRM • Support product demonstrations and presentations led by the business development team • Contribute to researching and participating in industry events and webinars • Support Fundica’s growth in the United States and Canada by maintaining client satisfaction and quickly identifying opportunities

🎯 Requirements

• Graduate of a post-secondary institution • Under 30 years of age • Canadian citizen or permanent resident • Participating in the Youth Employment Program for the first time • Motivated and proactive early-career professional • Ability to lead the onboarding and training of new clients • Ability to serve as the daily point of contact for clients, build trust, identify their needs, and document their feedback • Ability to flag growth and upselling opportunities to the sales team • Ability to collaborate with the sales, marketing, and product teams • Experience using a CRM to record client activities, follow-ups, and sales leads • Ability to support product demonstrations and presentations • Availability to work from the downtown Montreal office

🏖️ Benefits

• Stock options • Monthly team events • Kitchen stocked with healthy snacks and beverages • Environment where learning never stops • Opportunities to meet key players in the technology sector and expand your professional network • Equal opportunity employer committed to an inclusive and accessible workplace