Customer Success Manager

Job not on LinkedIn

🔥 12 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fundica

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

⚖️ Legal

💸 Finance

Consulting • Legal • Finance

Fundica is a company that provides a funding search engine designed to help business-support organizations, such as financial institutions, accounting firms, governments, and accelerators, guide their clients in finding, organizing, and applying for relevant government and other complementary funding. Fundica's platform enables these organizations to enhance their service offerings, attract and retain business clients, and become trusted funding advisors without requiring IT integration. With bank-level security, the platform offers easy navigation and is used by notable clients like Visa and Intuit to improve service offerings and increase client engagement.

📋 Description

• Drive the overall relationship with clients • Manage client onboarding and implementation • Train clients and increase product adoption • Ensure customer retention and high levels of customer satisfaction • Identify market opportunities and strengthen strategic relationships to drive customer acquisition in the US • Work alongside the President, VP of Business Development, and multidisciplinary experts to generate qualifying leads and drive B2B enterprise sales growth • Research, support, and attend industry events and webinars • Provide qualified prospects with product demonstrations and presentations • Prepare client contract proposals and assist in closing the sales process • Follow up with and manage qualified leads and partners through a structured sales cycle • Document sales activity through the CRM • Own and lead onboarding and training for new clients • Serve as the day-to-day client contact, building trust and rapport • Identify customer needs and areas of opportunity, and document learnings • Collaborate with sales, marketing, and product development to maximize client retention and growth

🎯 Requirements

• At least 2 years of experience in a customer success, sales, or customer-facing role • Bachelor's degree with a strong grasp of technology • Outstanding, bilingual oral and written communication skills • Fast learner, empathetic, technology lover, great sense of humour, and energetic individual

🏖️ Benefits

• Work from our downtown office in Montreal (Peel Metro) • Join an enthusiastic and dynamic team in a fast-paced learning environment • Meet influencers in the tech community and expand your personal network • Competitive compensation, including stock options • Monthly team events • Kitchen stocked with healthy snacks and beverages • Equal opportunity, diversity, inclusion, and accessibility commitment