Customer Success Manager

Job not on LinkedIn

🔥 15 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fundica

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

⚖️ Legal

💸 Finance

Consulting • Legal • Finance

Fundica is a company that provides a funding search engine designed to help business-support organizations, such as financial institutions, accounting firms, governments, and accelerators, guide their clients in finding, organizing, and applying for relevant government and other complementary funding. Fundica's platform enables these organizations to enhance their service offerings, attract and retain business clients, and become trusted funding advisors without requiring IT integration. With bank-level security, the platform offers easy navigation and is used by notable clients like Visa and Intuit to improve service offerings and increase client engagement.

📋 Description

• Manage customer relationships from onboarding through implementation, training, retention, and maintaining high levels of satisfaction • Identify market opportunities and strengthen strategic relationships to drive customer acquisition in the United States • Research industry events, prepare applications, and participate in them • Deliver demonstrations and presentations to qualified prospects • Prepare engagement letters and participate in closing the sales process • Follow up with and manage qualified leads according to a defined sales process using the CRM • Lead the implementation and training of new customers • Ensure customer retention and long-term success • Serve as the daily point of contact for customers, build trusted relationships, and identify and document their needs and opportunities • Collaborate with Sales, Marketing, and Product Development teams to maximize B2B retention and growth

🎯 Requirements

• At least 2 years of experience in a customer success, sales, or other relevant customer-facing role • A university bachelor's degree • Strong understanding of information technology • Excellent written and verbal communication skills in French and English • Ability to learn quickly • Strong interest in technology • Entrepreneurial mindset • Passion for business development and technology

🏖️ Benefits

• Competitive compensation, including stock options • Monthly team events • Kitchen stocked with healthy snacks and beverages • An environment where learning never stops • Opportunities to meet key players in the technology industry and expand your professional network • Equal opportunity employer committed to diversity and an inclusive, accessible workplace