Fyxer AI
11 - 50 employees
📣 Marketing
💼 Consulting
✈️ Travel
Marketing • Consulting • Travel
Fyxer AI is a branded URL shortening service associated with the domain get. fyxer. com, offering custom short domains via TinyURL for creating and managing shortened, branded links. The service encourages sign-ups for businesses or individuals to obtain their own branded short domains for consistent, trackable URL sharing across marketing and communications channels.
Senior Customer Support Specialist
Job not on LinkedIn
🕒 July 21
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Fyxer AI
11 - 50 employees
📣 Marketing
💼 Consulting
✈️ Travel
Marketing • Consulting • Travel
Fyxer AI is a branded URL shortening service associated with the domain get. fyxer. com, offering custom short domains via TinyURL for creating and managing shortened, branded links. The service encourages sign-ups for businesses or individuals to obtain their own branded short domains for consistent, trackable URL sharing across marketing and communications channels.
📋 Description
• Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding • Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed • Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team • Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks • Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks
🎯 Requirements
• 5+ years in customer or technical support, within a B2B SaaS environment • Strong written and verbal communication skills • Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions • Curious, coachable, and driven to exceed goals • Startup-ready: adaptable, fast-moving, and hands-on • Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others • A genuine opinion and interest in AI and the future of work
🏖️ Benefits
• Private medical, pension and lunch provided everyday
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