IT Operations Engineer

Job not on LinkedIn

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $85k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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gaiia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

📡 Telecommunications

B2B • Telecommunications • Software

gaiia is the simplest platform designed to run Internet Service Providers (ISPs) by offering an all-in-one solution for billing, operations, automation, and customer management. The platform includes features such as a billing engine, customer portal, inventory and fulfillment management, network monitoring, workforce scheduling, and reporting and analytics. By prioritizing a customer-first approach, gaiia aims to streamline operations and enhance the customer experience while increasing profitability and reducing churn.

📋 Description

• Own internal IT at gaiia and build and run the function end to end • Administer SaaS tools, including users, groups, licenses, billing and settings • Manage access and permissions, process access requests, maintain SSO and Google Groups, and ensure least-privilege, auditable access • Run the IT side of onboarding and offboarding, including provisioning, revocation and evidence collection • Own the laptop fleet, including Rippling MDM and Apple Business Manager, security settings, app deployments, OS updates, troubleshooting, wipes and buybacks • Provide first-line internal helpdesk support for locked laptops, broken SSO and other teammate issues • Support security and compliance, including SOC 2 evidence, access reviews, device compliance, vendor inventory in Drata and annual IT policy reviews • Build workflows, AI skills, autonomous agents and other automations that turn recurring requests into self-service experiences • Report directly to the CTO • Work closely with Engineering Leadership and the Platform squad on security and compliance topics • Document IT systems and processes, including purchase-to-managed-device workflows and audit references

🎯 Requirements

• At least five (5) years of experience in IT administration or IT operations, ideally in a remote-first SaaS company • Experience building real workflows with tools like Zapier, n8n, Slack Workflow Builder or Retool • Comfortable with APIs, webhooks and light scripting • Hands-on experience with macOS device management using Rippling, Jamf, Kandji or similar • Experience with Apple Business Manager • Strong administration experience with Google Workspace, including SSO/SAML and groups • Strong administration experience with Slack, Notion and password managers • Daily use of AI tools; ability to set up MCPs and build AI skills and workflows • Security-first mindset and professionalism with high-trust admin access • Service-oriented and collaborative personality with clear, patient communication for technical and non-technical teammates • Ownership, ability to bring order to fuzzy problems, and ability to document built systems • Nice-to-have: experience in cybersecurity • Nice-to-have: experience with compliance frameworks and tooling such as SOC 2, ISO 27001, Drata or Vanta • Nice-to-have: experience in software QA • Nice-to-have: experience in software development

🏖️ Benefits

• Flexible 25 days vacation • Stock Options Plan • Group Insurance • Telemedicine • Life and Health Spending Accounts • Group Retirement Savings Plan (RRSP) • Flexible working hours • 100% remote environment / all-remote work • Accessible technologies and disability accommodations during the application process