Workflow Solutions Engineer

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🕒 May 27

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gaiia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

📡 Telecommunications

B2B • Telecommunications • Software

gaiia is the simplest platform designed to run Internet Service Providers (ISPs) by offering an all-in-one solution for billing, operations, automation, and customer management. The platform includes features such as a billing engine, customer portal, inventory and fulfillment management, network monitoring, workforce scheduling, and reporting and analytics. By prioritizing a customer-first approach, gaiia aims to streamline operations and enhance the customer experience while increasing profitability and reducing churn.

📋 Description

• Conduct deep discovery sessions to understand customers’ existing network environments, including CPE, access, transport, core, and OSS/BSS layers. • Document network topologies, business process flows, and integration points with clarity, highlighting constraints, dependencies, and design assumptions. • Help customers and internal stakeholders understand trade-offs and priorities when designing around a mix of new and legacy infrastructure and business operations. • Collaborate with Sales Engineers and Account Executives to support technical discovery and qualification of prospects. • Translate customer network requirements into tailored solutions that showcase the value and feasibility of gaiia’s platform. • Build and implement workflows leveraging gaiia’s workflow builder. • Provide architecture oversight and clarification during onboarding and implementation phases. • Build an efficient and repeatable process for network scoping, deep dive, solution alignment, and implementation. • Act as a subject matter expert for internal teams needing context on customer network design and implementation considerations. • Partner with Product and Engineering to influence roadmap direction based on real-world customer network needs. • Drive requirements to a team of highly-skilled software engineers to develop network provisioning automations based on your designs.

🎯 Requirements

• Bachelor's degree in a relevant field (e.g., Computer Science, Network Engineering), or equivalent practical experience, along with industry certifications. • Deep knowledge of the telecom industry and network engineering. • Ability to understand and code workflows in TypeScript/JavaScript. • 5+ years experience as a Network Engineer, Solution Architect, Sales Engineer or similar role within the broader B2B SaaS industry. • Excellent presentation and communication skills, with the ability to effectively articulate technical concepts to both technical and non-technical audiences. • Ability to build and maintain strong relationships with customers and internal stakeholders. • Self-motivated, proactive, and results-oriented with a passion for technology and innovation. • You have the ability to travel frequently in the US, to actively support our customers during key engagements and go-lives.

🏖️ Benefits

• Flexible 25 days of vacation. • Stock Options Plan. • Group Insurance. • Telemedicine. • Life Spending Account. • Employee-sponsored RRSP. • Flexible working hours & all-remote work.