Senior Sales Operations Manager

🕒 5 days ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $110k - $120k / year

⏰ Full Time

🟠 Senior

📊 Sales Operations

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $52M Series E - Gainsight on 2017-05

SaaS • B2B • Enterprise

Gainsight is a SaaS company that provides a unified Customer Success platform and related products to help businesses retain, expand, and drive product adoption with their customers. Its offerings include Gainsight CS (customer success), Product Experience (in-app engagements and analytics), Customer Communities, Skilljar (customer education), and AI-powered agents and services (Staircase AI, Agent Studio, Gainsight MCP) that surface insights and automate customer success workflows. Gainsight positions itself as an enterprise-focused, AI-native solution for post-sales teams, emphasizing retention-as-a-service, integrated customer data, and scalability for CSMs and product teams.

📋 Description

• Use dashboards and reports (Salesforce, Sigma, Gainsight) to pull together a regular view of pipeline health, rep performance, and forecast accuracy for the NA Sales leader • Spot patterns and anomalies in the data and flag them to the team with a clear summary of what you’re seeing • Work with the Revenue Operations tech team to flag data quality issues and support improvements to our core sales tools (Salesforce, Gainsight, Gong.io) • Run ad hoc analyses to support annual planning inputs such as territory design and quota distribution • Identify, evaluate, and implement new AI technologies that improve seller productivity and pipeline visibility (Notion, Claude, Gong.io, Gainsight) • Build working relationships with teams like Demand Gen, Customer Success, and Product by sharing pipeline updates and helping coordinate on shared go-to-market initiatives • Communicate cross-functional requests clearly and follow up to keep shared work on track • Identify process gaps that slow down sellers or create unnecessary friction, and raise them with the right teams • Proactively identify ways to make day-to-day work easier for frontline sellers and sales managers, using provided tech stack and AI • Assist with annual planning activities such as pulling territory data, organizing quota inputs, and maintaining headcount tracking lists • Track sales incentive plan performance and flag discrepancies or anomalies to Sales Comp, Finance, and leadership for follow-up • Help maintain the NA Sales team’s process documentation and operating playbook, keeping it current and easy to use • Support the North America Sales leader with day-to-day operational needs, helping turn priorities into action • Help coordinate recurring sales meetings and reviews by preparing agendas, taking notes, and following up on action items for QBRs, pipeline reviews, and weekly forecast calls • Draft internal communications and meeting materials (e.g. summaries, recaps, follow-up notes) on behalf of the NA Sales leader • Track open action items and key initiatives, helping keep the sales leadership team on schedule and accountable

🎯 Requirements

• 4+ years of relevant experience and MBA or equivalent combination of education and experience • Synthesize complex information into clear, concise narratives for senior audiences • Juggle multiple priorities, manage stakeholders, and drive to closure without being asked twice • Intellectual curiosity and a bias toward data; you ask 'why' before drawing conclusions • Comfortable with a fast-paced, high-growth SaaS environment where priorities shift

🏖️ Benefits

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset