People Operations Partner

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June 19

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Gainsight

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SaaS • B2B • Artificial Intelligence

Gainsight is a leader in the field of Customer Success Platforms, recognized in the 2024 Gartner® Magic Quadrant. It offers a comprehensive suite of products designed to enhance customer engagement, drive retention, and expand business growth. Gainsight's platform provides real-time, AI-powered insights across customer interactions, enables digital-led strategies for customer success, and enhances user adoption through in-app engagements and product analytics. The company aims to consolidate customer data, align business teams, and create efficient customer communities. With a focus on scaling customer journeys using AI while maintaining human elements, Gainsight serves a wide range of industries through its customer success management solutions.

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• Build and maintain reports and dashboards to support business, board of directors, and leadership needs. • Proactively identify reporting gaps and partner across HR and the business to deliver relevant insights. • Create self-service tools and guidance so teams can access routine data without manual requests. • Manage and support compliance reporting such as EEOC filings, SOC audits, and end-of-year government filings. • Ensure the accuracy and completeness of data submitted to regulatory bodies. • Conduct regular audits of HRIS data and reporting outputs to ensure accuracy and consistency. • Respond to teammate data requests and troubleshoot reporting-related tickets with care and urgency. • Collaborate with the Workday team to support testing and resolution of system issues related to reporting. • Build relationships across the Teammate Success team and beyond to understand data needs and anticipate requests.

🎯 Requirements

• Experience in HR data reporting and dashboarding, ideally using Workday, Tableau, Sigma, Knoetic, or similar tools. • Familiarity with compliance and audit reporting requirements (e.g., EEOC, SOC). • Strong attention to detail and a commitment to data integrity. • Analytical mindset with the ability to translate data into insights. • Customer service orientation with experience responding to internal requests or tickets. • Collaborative, proactive, and always looking for ways to improve processes and systems.