Client Engagement Manager

Job not on LinkedIn

🕒 September 9

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70k - $83k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Engage and manage several clients, including a top 10 client • Manage client contracts and relationships • Ensure Gainwell operations perform according to contractual commitments • Generate revenue and upsell new services to existing clients • Prepare and monitor budgets and revenue expectations for assigned clients • Develop project approaches and implementation plans with clients • Oversee development and implementation • Report progress toward strategic client growth and business goals to client engagement leadership • Communicate and interface regularly with clients • Create agendas and provide recaps for client touchpoints • Direct contract operations to ensure successful service delivery • Identify and pursue new revenue sources • Build relationships with internal and external staff to meet or exceed client expectations • Manage client relationships and ensure client satisfaction • Support sales opportunities and assist with proposal development and closing sales • Monitor state legislative, regulatory, and competitive environments for risks and opportunities • Support collaboration among the client engagement team, internal departments, and operations staff • Handle client invoicing and accrual tracking • Ensure timely delivery of solution files, reports, invoices, and supporting detail

🎯 Requirements

• Bachelor's degree and 3+ years of relevant professional experience, OR in lieu of a bachelor's degree, 7+ years of relevant work experience • Preferred experience in health insurance • Preferred experience in client services and/or business-to-business (B2B) environments • Preferred experience in healthcare policy • Preferred experience in highly regulated industries with significant compliance requirements, such as finance • Preferred experience in large client relationship or account management • Quarterly travel • Must be able to work remotely in Texas

🏖️ Benefits

• Work flexibility • Learning and career development • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies • Quarterly travel