Customer Support Representative

Job not on LinkedIn

🔥 33 minutes ago

🌏 Anywhere in the World

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gamdom

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🍽️ Food & Beverage

🏨 Hospitality

✈️ Travel

Food & Beverage • Hospitality • Travel

Gamdom is a crypto-focused online casino and betting platform that offers thousands of wagering options across casino games and sports betting. Founded in 2016 and evolving from a Counter-Strike–oriented casino community, Gamdom shifted to cryptocurrency integration around 2020 and now provides users with bonuses, rewards, and a secure platform for crypto gambling. The company operates globally with a remote workforce and multiple job locations.

📋 Description

• Provide professional and efficient customer support via live chat and email • Handle customer inquiries about deposits and withdrawals, payment methods, promotions, betting settlements, account questions, and company policies • Investigate customer issues, identify appropriate solutions, and resolve concerns efficiently • Assist with technical and account-related issues using clear step-by-step guidance • Develop a strong understanding of Casino, Sports, and eSports products and internal processes and policies • Maintain clear, accurate, and helpful communication • Escalate issues to the appropriate team with all relevant information • Collaborate with colleagues across different teams to provide a consistent customer experience • Stay current with product updates, promotions, procedures, and other customer-impacting changes • Work independently, prioritize tasks, and make sound decisions when handling customer requests

🎯 Requirements

• Previous experience in customer support, customer service, or a similar role • Strong written and verbal English communication skills • A customer-first mindset and a genuine interest in helping people • Strong problem-solving skills and attention to detail • Comfortable working with different software, systems, and online tools • Ability to quickly learn new products, processes, and technologies • Ability to remain calm and professional when handling challenging or complex customer situations • Comfortable working independently while also being a strong team player • Interest in iGaming, sports, eSports, or online gaming • Cryptocurrency knowledge or previous experience is a plus • Previous iGaming experience is a plus, but not required • Additional fluency in Turkish, French, Spanish, or Japanese is a plus • Willingness to work rotating shifts as part of a 24/7 support operation

🏖️ Benefits

• Fully remote - work from anywhere in the world • 25 days of PTO • Equipment allowance • Flexible remote working environment • Opportunity to work with an international team across multiple markets