VIP Account Manager

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Game Taco

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🎮 Gaming

Gaming

WorldWinner is an online gaming platform that offers over 20 new and classic games where users can compete against real people for cash prizes. The platform is designed for skill-based games, ranging from puzzles and card games to bingo and slots, offering a variety of tournaments including head-to-head and multiplayer options. With over $2 billion in prizes awarded to date, WorldWinner ensures secure and fair competition by matching players of similar skill levels. Users can easily set up an account, deposit safely using various payment methods, and enjoy an ad-free gaming experience.

📋 Description

• Manage a portfolio of VIP players and build lasting relationships through regular, personalized communication across phone, email and other approved channels • Serve as a trusted point of contact and coordinate with Customer Service, Payments and other teams to resolve issues quickly • Maintain accurate profiles and records of player preferences, feedback, interactions and offers • Review portfolio performance, monitor engagement and retention, respond to service concerns and prioritize outreach • Identify inactive VIP players, understand disengagement and coordinate appropriate outreach and offers • Identify promising high-value players, assess eligibility and introduce them to the VIP program • Partner with CRM, Marketing, Product and Operations to create personalized campaigns and VIP experiences with measurable objectives • Allocate bonuses, gifts and hospitality within approved budgets and policies, evaluating their impact on retention, satisfaction and player value • Report performance trends, outreach results, player feedback and recommendations for program improvement • Help organize and host hospitality events, providing attentive service from invitation through follow-up • Surface recurring issues, competitor insights and opportunities to improve games, tools and service • Follow responsible play, privacy, eligibility and promotional requirements; recognize and appropriately escalate player-welfare concerns; respect exclusions and contact restrictions

🎯 Requirements

• At least one year of experience in VIP management or account management within iGaming, sports betting, skill gaming or a closely related industry • Experience building relationships with high-value customers and delivering proactive, personalized service • Ability to analyze player data, identify trends and translate findings into retention and engagement actions • Strong commercial judgment, including experience managing offers or promotional budgets and evaluating results • Excellent written and verbal communication skills, with confidence handling sensitive conversations and resolving customer concerns • Strong organization and follow-through, with the ability to manage a portfolio and prioritize competing needs • Experience using CRM or customer management platforms, such as Salesforce, Optimove or Braze • Strong Excel skills • Flexibility to support occasional evening or weekend player needs and attend VIP events as required • Preferred: Experience supporting VIP players in a regulated US gaming market • Preferred: Background in luxury hospitality, premium customer service or client relationship management • Preferred: Familiarity with player lifecycle strategies, personalized promotions and bonus optimization • Preferred: Experience collaborating with CRM, Marketing, Product, Analytics and Customer Service teams • Preferred: Genuine interest in games and creating an enjoyable, trusted player experience

🏖️ Benefits

• Comprehensive subsidized medical, dental, and vision coverage • Paid parental leave options • 5% company 401(k) match with immediate vesting • Generous time off • Flexible hours to support work-life balance • Collaborative and inclusive work environment • Exciting, creative, and fun industry where you can make a measurable impact

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