Technical Support Engineer - Remote

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June 10

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Gargano Leadership Group

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Education • Productivity • HR Tech

Gargano Leadership Group is a consultancy focused on developing effective leaders in the workplace. The company provides training and workshops centered on key leadership pillars such as curiosity, alignment, optimism, and self-awareness. With a commitment to enhancing leadership skills, GLG empowers individuals to foster trust and connectivity within their teams, ultimately guiding them towards a more productive work environment.

2 - 10 employees

Founded 2022

📚 Education

⚡ Productivity

👥 HR Tech

📋 Description

• Support customers and partners on product configuration, performance, and troubleshooting • Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams • Maintain high levels of customer satisfaction and engagement • Use diagnostic tools, scripts, and lab environments to replicate and resolve issues • Contribute to technical documentation, knowledge base, and troubleshooting guides • Collaborate with cross-functional teams to deliver the best customer experience possible • Serve as the voice of the customer internally by sharing insights and feedback

🎯 Requirements

• 5+ years of experience in a technical support or customer-facing engineering role • Background in B2B SaaS and strong knowledge of network and security concepts • Deep expertise in switches, routers, and networking fundamentals • Certifications preferred: CCNA, JNCIE, or higher • Working knowledge of Linux, VMware ESXi, and firewalls • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices • Empathetic communicator with a passion for customer success • Able to manage multiple issues and tasks in a fast-paced environment

🏖️ Benefits

• Be part of a company at the forefront of cybersecurity and network visibility • Work remotely with a talented, collaborative global team • Direct impact on customer success and product growth • Fast-paced startup environment with room to grow and innovate