Senior ServiceNow Developer

Job not on LinkedIn

🕒 August 9

🇺🇸 United States – Remote

💵 $106.3k - $143.8k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Design, configure, and advance core ITSM workflows, state models, assignment rules, and user interfaces • Implement automation and orchestration using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes • Maintain and customize Service Catalog items, record producers, and Service Portal • Maintain CI class structures, relationship mappings, and data reconciliation rules aligned with CSDM • Troubleshoot CI data accuracy, IRE rules, and transform map issues • Design and build upgrade-safe custom applications using ServiceNow Studio and Application Engine • Design, build, and troubleshoot REST and SOAP APIs, IntegrationHub spokes, and MID Server configurations • Collaborate with Product Owners, Process Managers, and cross-functional teams in Agile/Scrum • Shape solution design and platform governance with technical stakeholders, architects, and product owners • Estimate relative work effort to enable prioritization • Support platform upgrades, instance cloning, and ATF execution • Stay current on new platform capabilities • Perform other duties as assigned

🎯 Requirements

• 3+ years of related experience • Technical Training, Certification(s) or Degree required • Deep command of Incident, Change, and Problem modules • Experience with CMDB architecture and scoped application development • Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP • Experience with IntegrationHub and MID Server administration • Understanding of ITIL processes • Understanding of SDLC best practices • Experience gathering requirements in an Agile/Scrum framework • Strong complex problem-solving skills • Clear, authoritative communication and ability to influence stakeholders • Ability to contribute to proposals, technical documentation, and solution design • Proficiency leading Scrum demos, agile ceremonies, and collaborative work groups • Ability to guide team progress toward shared objectives • Talent development skills, including mentoring and fostering staff growth • Ability to improve methodologies and resolve process gaps • Skill managing customer delivery expectations and ensuring high-quality outcomes • ServiceNow Certified System Administrator certification required • Must be legally authorized to work in the United States • Must be able to pass a background check to obtain Public Trust • US citizenship is not required

🏖️ Benefits

• Growth: AI-powered career tool identifying career steps and learning opportunities • Internal mobility team focused on career goals • Comprehensive benefits and wellness packages • 401(k) with company match • Competitive pay • Paid time off • Full-flex work weeks • Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan • Vacation, sick, and personal leave • Paid holidays • Paid parental, military, bereavement, and jury duty leave • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Award-winning culture of innovation • Military-friendly workplace