Lead Monitoring & Diagnostics Technical Support Specialist

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Provide daily ongoing technical support and manage cases by phone, email and other communication channels. • Investigate technical issues, reproduce faults when necessary, and collaborate with product teams to resolve customer issues promptly and constructively. • Make recommendations regarding repairs, upgrades and parts replacement. • Maintain accurate records in quality management, customer relationship management (CRM) and enterprise resource planning (ERP) tools such as Salesforce.com, ServiceMax, SAP, etc. • Identify training needs and take ownership of your own professional development as well as the training of other team members.

🎯 Requirements

• Degree in engineering, a technologist diploma, or equivalent relevant professional experience. • Minimum of 5 years of industry experience and 5 years in a related field, including monitoring and diagnostics (Monitoring & Diagnostics). • Strong knowledge of GE Vernova monitoring and diagnostics devices. • Innovative mindset and the ability to configure equipment to reproduce issues reported by customers. • Availability to provide on-call coverage, support outside normal business hours, or adjust working hours to meet specific customer needs.

🏖️ Benefits

• Medical, dental, vision and prescription drug coverage • Access to a Health Coach from GE Vernova, a 24/7 nurse-based resource • Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • Access to Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off