Inbound Customer Service Agent

Job not on LinkedIn

🕒 4 days ago

🐎 Kentucky, Ohio, +6 more states – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GE Appliances, Recreational Living

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1907

🏭 Manufacturing

👥 B2C

🛒 Retail

Manufacturing • B2C • Retail

GE Appliances, Recreational Living, is a leading provider of home and lifestyle appliances. The company offers a wide range of products including refrigerators, ranges, dishwashers, microwaves, washers, dryers, air conditioners, and small appliances like blenders, coffee makers, and more. GE Appliances focuses on delivering innovative and energy-efficient solutions for modern homes, featuring smart technology and sophisticated designs. The company is committed to enhancing everyday living with appliances that combine style and functionality.

📋 Description

• Provide direct support to GE Appliances owners through customer service and inbound sales • Identify opportunities to upsell products, services, warranties, and memberships • Meet defined sales performance metrics and KPIs • Provide product information and registration support • Handle service, parts, delivery, and dealer location inquiries • Resolve owner issues through troubleshooting, sales, service, referrals, and minor concessions • Provide limited support to non-GE Appliance branded appliance owners • Receive and respond to incoming calls, emails, chats, and written inquiries • Research issues and provide product, service, pre- and post-purchase, and sales answers • Use GE Appliances contact center systems to implement concession guidelines • Create, update, and retrieve owner records documenting complaints, actions, and resolutions • Provide feedback to Quality and Training to update training processes and materials • Adhere to safety policies and procedures • Support other parts of the business as directed • Perform other duties as assigned

🎯 Requirements

• One-year relevant working experience in a customer service or sales environment • Commitment to all training days is mandatory; no absences are permitted during this period • Must be available to work any shift between 7am-7pm CST due to shift bids twice a year • Ability to research, analyze data, and make sound decisions relating to escalated owner matters • High degree of concentration and attention to detail • Excellent verbal, written, and interpersonal skills • Familiarity with web-based systems for troubleshooting and resolution • MS Office Suite proficiency and ability to navigate multiple systems and screens • Ability to effectively work at home • Dedicated, quiet, spacious, distraction-free work area for ASI-provided equipment • Local internet provider and ethernet connection; satellite, prepaid, and DSL connections are not allowed • Internet speed requirements: ping 50 Mbps or lower, download 50 Mbps or higher, upload 15 Mbps or higher • Passion for helping customers and problem-solving • Active listening and questioning skills • Conflict resolution, negotiation, time management, flexibility, and critical thinking skills • Ability to remain calm and show empathy while handling challenging customer concerns

🏖️ Benefits

• Paid on-the-job training and mentoring • Work-from-home opportunity (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day one of employment • 401(k) program with company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities • Incentives based on your quality scores • Paid weekly