Customer Success Director – Healthcare

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GeBBS Healthcare Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2005

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

GeBBS Healthcare Solutions is a technology-enabled healthcare services company that provides end-to-end Revenue Cycle Management (RCM) and health information management (HIM) services to providers and payers. GeBBS combines proprietary software platforms (e. g. , iCareONE, iCodeONE, iCode Risk Adjustment) with automation, Agentic AI / AI-NLP, robotic process automation, data analytics, coding and compliance services to improve patient access, coding, billing, denials management, accounts receivable, and payer risk adjustment. The company positions itself as a B2B partner and outsourcing provider to hospitals, health systems, DME/HME providers, and payers, emphasizing scalable execution, compliance governance, and improved financial outcomes for healthcare organizations.

📋 Description

• Serve as the senior relationship leader for assigned healthcare client accounts • Develop and maintain strong executive-level relationships with healthcare stakeholders • Lead strategic client meetings, including quarterly business reviews, performance discussions, and business planning sessions • Partner with Operations leadership to ensure service delivery meets client expectations, contractual commitments, and performance goals • Monitor KPIs, SLAs, and operational performance metrics to identify opportunities and mitigate risks • Act as a trusted advisor and escalation point for client concerns, coordinating solutions across internal teams • Identify opportunities to expand services and support account growth, renewals, and long-term retention strategies • Collaborate with Sales, Business Development, Finance, Product, Operations, and Executive Leadership teams to align client needs with business objectives • Translate operational data into strategic insights that help clients make informed decisions

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business, or a related field • 5–7+ years of experience in healthcare Revenue Cycle Management (RCM) or healthcare services with demonstrated client-facing leadership • Strong understanding of the U.S. healthcare revenue cycle continuum, including billing, coding, claims management, and accounts receivable operations • Proven experience managing complex healthcare client relationships • Demonstrated success supporting account growth, renewals, or service expansion initiatives • Experience partnering with Operations, Sales, and Executive Leadership teams • Exceptional executive communication, presentation, negotiation, and relationship management skills • Experience within an RCM outsourcing, healthcare BPO, or consulting environment • Experience leading client relationship or account management teams • Experience working with offshore delivery teams • EMR platform knowledge • CRCR certification

🏖️ Benefits

• Competitive compensation • Full suite of benefits, including medical, dental, vision, life insurance, disability coverage, and retirement savings options • Paid time off and company holidays • Career growth and professional development opportunities • Collaborative, supportive leadership team • Remote work flexibility • Opportunity to work with leading healthcare organizations and industry experts