Customer Success Director – Healthcare

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

👻 Ghost score 40%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GeBBS Healthcare Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2005

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

GeBBS Healthcare Solutions is a technology-enabled healthcare services company that provides end-to-end Revenue Cycle Management (RCM) and health information management (HIM) services to providers and payers. GeBBS combines proprietary software platforms (e. g. , iCareONE, iCodeONE, iCode Risk Adjustment) with automation, Agentic AI / AI-NLP, robotic process automation, data analytics, coding and compliance services to improve patient access, coding, billing, denials management, accounts receivable, and payer risk adjustment. The company positions itself as a B2B partner and outsourcing provider to hospitals, health systems, DME/HME providers, and payers, emphasizing scalable execution, compliance governance, and improved financial outcomes for healthcare organizations.

📋 Description

• Serve as the senior relationship leader for assigned healthcare client accounts • Develop and maintain strong executive-level relationships with healthcare stakeholders • Lead strategic client meetings, including quarterly business reviews, performance discussions, and business planning sessions • Partner with Operations leadership to ensure service delivery meets client expectations, contractual commitments, and performance goals • Monitor KPIs, SLAs, and operational performance metrics to identify opportunities and mitigate risks • Act as a trusted advisor and escalation point for client concerns, coordinating solutions across internal teams • Identify opportunities to expand services and support account growth, renewals, and long-term retention strategies • Collaborate with Sales, Business Development, Finance, Product, Operations, and Executive Leadership teams to align client needs with business objectives • Translate operational data into strategic insights that help clients make informed decisions

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business, or a related field • 5–7+ years of experience in healthcare Revenue Cycle Management (RCM) or healthcare services with demonstrated client-facing leadership • Strong understanding of the U.S. healthcare revenue cycle continuum, including billing, coding, claims management, and accounts receivable operations • Proven experience managing complex healthcare client relationships • Demonstrated success supporting account growth, renewals, or service expansion initiatives • Experience partnering with Operations, Sales, and Executive Leadership teams • Exceptional executive communication, presentation, negotiation, and relationship management skills • Experience within an RCM outsourcing, healthcare BPO, or consulting environment • Experience leading client relationship or account management teams • Experience working with offshore delivery teams • EMR platform knowledge • CRCR certification

🏖️ Benefits

• Competitive compensation • Full suite of benefits, including medical, dental, vision, life insurance, disability coverage, and retirement savings options • Paid time off and company holidays • Career growth and professional development opportunities • Collaborative, supportive leadership team • Remote work flexibility • Opportunity to work with leading healthcare organizations and industry experts

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