System Engineer, Chinese Bilingual

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November 9

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GeekPlus

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GeekPlus is a Brand dedicated in computer tech product development, operated by Shenzhen Ji Teng Network Technology Co., Ltd.

51 - 200 employees

📋 Description

• Assist with the design and configuration of the software required to manage the robot fleet and fulfillment solutions. • Implement system solution for clients on Linux server and manage database with SQL commands. • Conduct API testing and functional testing sessions with clients to integrate GeekPlus system with Client’s system. • Drive and participate in various testing iterations: System Integration Testing (SIT) and User Acceptance Testing (UAT) during the implementation to take over the knowledge from the implementation team. • Provide remote/onsite hyper-care support after implementation, such as hardware, software and network troubleshooting and system firmware upgrade. • Develop and provide training and SOPs for system operation, fault recovery, and exception handling. • Respond to customer inquiries and assist in troubleshooting and resolving challenges. • Keep track of users' system issues until they are resolved by adhering to the agreed timelines and SLAs. • Interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. • Ability to facilitate and drive cross-department collaboration and communication, including correspondence with overseas resources as needed. • Close the system implementation upon the closing check list

🎯 Requirements

• Bachelor’s degree in management information system, Industrial Engineering, Mechanical Engineering, Electrical & Computer Engineering, Computer Science or related discipline. • Mandarin/English bilingual proficiency required • At least one-year experience of software/hardware/network product support industry is preferred. • Exposure to or working knowledge of Redis, Nginx, Postman, RESTful APIs, JDK, Cloud platforms • Database experience with SQL and Linux is highly preferred. • WMS/WES/MES/WCS working experience is a plus. • Good command of spoken and written English, Online collaboration tools proficiency is required. • MS office suite proficiency is required. • Ability to facilitate and drive cross-department collaboration and communication • Willing and able to travel domestically in the Americas as required to support client projects (25%) • Willing to learn and have attention to details

🏖️ Benefits

• Health insurance • Retirement plans • Flexible work arrangements