Service Training Operations Specialist

🕒 3 days ago

🇺🇸 United States – Remote

💵 $74.4k - $111.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Own operational processes supporting Service Training eCommerce, including order fulfillment, billing, customer transactions, access management, and renewals • Manage training billing, reconciliations, payment records, and related operational activities • Own technical training revenue reporting and partner with Finance and Controllership to improve reporting accuracy, resolve discrepancies, and support compliant revenue recognition • Govern training catalog activities, including course creation, maintenance, updates, pricing alignment, and data integrity across systems • Serve as a subject matter expert for assigned operational systems, tools, and processes • Provide guidance and support to internal stakeholders • Partner with business and technical teams on system enhancements, integrations, testing, automation initiatives, and process improvements • Analyze operational and financial data to identify trends, risks, control gaps, and efficiency opportunities • Develop and maintain standardized procedures, documentation, controls, and records for operational consistency, audit readiness, QMS compliance, and EHS requirements • Support a safety-first, inclusive, collaborative, and continuous-improvement culture

🎯 Requirements

• High school diploma, GED, or local equivalent • Minimum of 5 years of experience in business operations, finance operations, customer operations, billing, eCommerce operations, or a related function • Experience supporting revenue reporting, billing, financial reconciliation, or other operational processes with direct business or financial impact • Experience managing operational processes involving multiple systems, stakeholders, transactions, and competing priorities • Experience supporting catalog management, eCommerce operations, order fulfillment, customer transactions, or similar business operations processes • Strong analytical and problem-solving skills • Strong proficiency with Microsoft Excel and experience working with operational, financial, or performance data • Strong written and verbal communication skills • Ability to work independently, manage competing priorities, and deliver accurate results in a fast-paced environment • Must be legally authorized to work in the United States; employment visa sponsorship is not available • Desired: Associate's degree or bachelor's degree in business, finance, operations, information systems, accounting, supply chain, or a related field • Desired: Experience supporting training operations, service operations, learning operations, customer training, workforce enablement, or technical training organizations • Desired: Experience with eCommerce transactions, invoicing, billing, revenue recognition, deferred revenue, financial reconciliation, or controllership processes • Desired: Experience maintaining training catalogs, product catalogs, pricing structures, course attributes, or related governance processes • Desired: Experience using Power BI, Smartsheet, learning management systems, customer learning platforms, eCommerce systems, or related business applications • Desired: Experience gathering business requirements and supporting system enhancements, testing, validation, integrations, or process automation initiatives • Desired: Experience leading continuous improvement, Lean, process standardization, or workflow optimization efforts • Desired: Experience supporting QMS requirements, audits, financial controls, or regulated business environments • Desired: Experience working in healthcare, medical technology, technical services, or other highly regulated industries

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life, disability, and accident insurance • Tuition reimbursement • Professional development • Competitive compensation • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI) • Great work environment • Challenging careers • Relocation assistance not provided