Principal AI Solutions Architect

🔥 1 hour ago

🇨🇦 Canada – Remote

💵 $135.8k - $178.2k / year

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Manage project initiatives of strategic importance to the organization • Participate in customer workshops and design digital bot flows using Genesys products • Design, develop, and maintain routing applications for Digital Virtual Agents and Digital Agentic Virtual Agents • Create development effort estimates with team managers and Professional Services project or regional managers • Drive user story creation and ownership for SS&AI-owned IVR, routing, and bot epics with the Product Owner and Scrum Master • Lead SS&AI team delivery • Present and demonstrate proposed digital bot solutions • Perform knowledge transfer of delivered solutions • Create and execute test scripts for call flows and other logic • Provide UAT and QA support using Genesys tools, logs, and reporting • Communicate across the global community while respecting cultural, language, and time-zone variations • Adjust working hours to match customer and team interactions • Provide feedback to product teams on APIs, products, documentation, and architectures • Provide customer technical consulting on deliverables, outcomes, coding best practices, and deployments • Assist with resolving escalated customer issues

🎯 Requirements

• BS/MS/BA or equivalent in Computer Science, Engineering or related field preferred • 10+ years of experience with commercial Digital CCaaS applications, routing, bots, development tools, and advanced speech recognition engines • 6+ years of experience working with digital and/or voice bots on platforms such as Google Dialogflow and Amazon Lex • Webhook/fulfillment experience and development skills • Must be able to work US hours • Understanding and experience with generative and agentic AI tools • Customer-facing experience, including handling difficult customer situations and client consulting • Understanding of IVR application architecture, including web components, telephony, caching, prompt servers, ASR, and operational diagnostics • Ability to work independently and take initiative • Solid analytical programming and problem-solving skills • Excellent verbal and writing skills • Ability to effectively interact with clients and partners in English • Willingness to travel

🏖️ Benefits

• Flexible ways of working • Mentorship • Learning programs • Leadership development • Education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Commission or performance-based bonus opportunities may be available