Senior Manager, Enterprise Change Management

🕒 Yesterday

🏄 California, Colorado, +1 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $134.6k - $236.8k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Design and deliver integrated, human-centered change experiences, strategies, and tactics for enterprise transformation • Partner with business leaders and cross-functional teams to build organizational capability, accelerate adoption, and deliver measurable business outcomes • Contribute to the design and evolution of the Genesys Way of Change • Develop scalable methodologies, AI-enabled workflows, governance, and tools • Leverage AI, data, and emerging technologies to simplify, standardize, and scale change practices • Lead multiple enterprise change initiatives, managing priorities, plans, risks, dependencies, and delivery • Measure adoption, employee experience, and business outcomes to improve change effectiveness and organizational capability • Coach leaders and managers to lead change • Build trusted partnerships, influence strategic decisions, and mentor fellow practitioners

🎯 Requirements

• Experience, qualifications, and skills appropriate for a Senior Manager, Enterprise Change Management role • Ability to design and deliver integrated, human-centered change experiences, strategies, and tactics • Ability to partner with business leaders and cross-functional teams • Ability to develop scalable methodologies, AI-enabled workflows, governance, and tools • Ability to lead multiple enterprise change initiatives, managing priorities, plans, risks, dependencies, and delivery • Ability to measure adoption, employee experience, and business outcomes • Ability to coach leaders and managers to lead change • Ability to build trusted partnerships and influence strategic decisions • Ability to mentor fellow practitioners • No specific education, years of experience, certifications, or language requirements are stated

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off • 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families

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