Senior Principal Professional Services Consultant

🕒 August 5

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $135.6k - $238.6k / year

⏰ Full Time

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Lead end-to-end architecture and delivery of Genesys customer experience solutions • Drive technical strategy and design across multi-cloud environments, integrating voice, digital, and AI-driven channels • Facilitate customer workshops and discovery sessions to align business objectives with technical solutions and transformation goals • Influence SMEs, product owners, engineering, and other cross-functional teams to deliver cohesive project outcomes • Define and oversee implementation standards for DevOps, CI/CD, and cloud-native architecture • Identify project risks and implement mitigation strategies to protect delivery timelines and customer satisfaction • Mentor and guide technical consultants • Optimize system performance and reliability through high availability, disaster recovery, and zero-downtime deployment strategies • Partner with senior stakeholders and contribute to multi-cloud transformation initiatives

🎯 Requirements

• Bachelor’s degree in Engineering, Information Technology, or a related field • 8+ years of experience delivering complex enterprise software or cloud-based solutions • Proven experience in customer-facing roles, including managing complex stakeholder relationships and challenging scenarios • Strong expertise in cloud platforms such as AWS, Azure, or Google Cloud • Deep understanding of containerization technologies including Docker and Kubernetes • Solid experience with SIP, voice technologies, and omnichannel customer experience platforms • Demonstrated ability to design and implement scalable architectures across distributed systems • Strong analytical, problem-solving, and debugging skills in complex environments • Experience with Agile methodologies and participation in iterative delivery models • Excellent communication skills with the ability to engage both technical and business audiences effectively • Preferred: Experience with Genesys platforms, including Genesys Engage, Genesys Cloud, or multi-cloud deployments • Preferred: Knowledge of DevOps practices, including CI/CD pipelines, automation, and infrastructure as code • Preferred: Familiarity with Terraform, particularly within Genesys Cloud environments • Preferred: Experience with API management, networking concepts, and cloud security best practices • Preferred: Proficiency in programming or scripting languages such as Java, C#, or similar • Preferred: Experience designing reusable tools, utilities, or frameworks to improve delivery efficiency • Preferred: Understanding of enterprise integration patterns and large-scale system deployments

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Mentorship, learning programs, leadership development and education support • Paid volunteer time • August Free Fridays • Well-being resources and regionally tailored programs for employees and their families • Potential commission or performance-based bonus opportunities