Senior Software Engineer, Full Stack

🕒 April 24

🏄 California, Colorado, +2 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $115.5k - $203.1k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own end to end delivery of AI driven features, from problem framing through design, development, deployment, and continuous iteration in production • Design and build agentic systems that plan, reason, and act using tools and APIs, improving reliability, safety, and observability of LLM powered applications • Develop full stack solutions across React and TypeScript frontends, backend services, and LLM integration layers • Translate ambiguous customer problems into scalable product solutions by partnering with product, solution consultants, and enterprise stakeholders • Build and enhance evaluation frameworks measuring quality, cost, latency, and robustness of AI systems under real world conditions • Drive experimentation cycles by rapidly prototyping, testing hypotheses, and iterating based on measurable outcomes • Work within an innovations team functioning as a product studio, deploying high-impact solutions through AppFoundry

🎯 Requirements

• Approximately 5 or more years of professional software engineering experience, or equivalent demonstrated through shipped products • Strong full stack development foundation across frontend, backend, and API design using TypeScript or JavaScript and one of Java, Python, or Node • Hands on experience building with large language models, including tool calling, structured outputs, retrieval augmented generation, and evaluation techniques • Familiarity with agentic system design, including multi step reasoning, autonomous tool usage, planning structures, and associated failure modes • Experience deploying and operating services in AWS environments, with working knowledge of services such as Lambda, ECS, Fargate, or similar • Demonstrated ownership mindset with the ability to self direct, execute, and deliver results in ambiguous environments • Applicants must be legally authorized to work in the United States at the time of application and throughout employment without the need for current or future employer sponsorship • Preferred: Experience in customer experience, contact center technologies, or AI driven CX platforms • Preferred: Familiarity with agent orchestration frameworks such as LangGraph, CrewAI, or similar multi agent coordination approaches • Preferred: Deeper experience with AWS services including Bedrock, Step Functions, SQS, SNS, or infrastructure as code tools such as CDK or Terraform • Preferred: Background in distributed systems, event driven architectures, and observability practices • Preferred: Experience building or operating enterprise SaaS platforms, including multi tenancy, access control, and usage metering

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off • 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support