Technical Account Manager

🕒 July 24

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Genetec

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Genetec is a company specializing in physical security solutions that help secure people and places in a constantly changing environment. They offer a comprehensive suite of products, including cloud-based Security Center SaaS and an on-premises Security Center platform, both of which unify physical security systems, sensors, and data. Genetec is highly regarded within the industry, ranking high in global video management and access control rankings. They focus on enterprise-grade security solutions, ensuring the integration of cybersecurity and data protection throughout their offerings, and are noted for innovating and adapting their solutions to meet future business needs. With a keen eye on trends such as hybrid cloud adoption, Genetec is positioned as a thought leader in the physical security sector.

📋 Description

• Assist customer with lifecycle management, including Deployment, Migration, and Upgrade • Offer technical support when needed • Work with internal support teams to escalate issues • Provide business, technical, and product knowledge support to the customer • Understand the existing system architecture and become Genetec’s Subject Matter Expert (SME) in the customer’s environment • Address product-related questions and technical challenges • Identify areas where operational processes can be improved to enhance the implementation of the Genetec solutions further • Educate and advise clients on how existing and new product features and functionality work and how they can contribute to their business and operational objectives • Streamline product feature requests • Assist with new product updates and Demos • Provide guidance and recommendations on how to optimize system(s) • Conduct and coordinate Quarterly Business Reviews (QBR) with the customers' teams to assess current usage and define upcoming priorities • Documenting Statement of Work (SOW) based on the review's outcomes • Involve and coordinate with additional Genetec teams (product, sales, executive leadership, etc.) when deemed necessary for the customer's long-term success • Maintain current functional and technical knowledge of the Genetec product line

🎯 Requirements

• Bachelor’s Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience • Minimum of 3 years of experience in an Account Management, Project Management, or Field Engineering capacity • Ability to match client’s business requirements with product capabilities • Excellent interpersonal skills that build positive relationships with other team members • Possesses strong analytical and troubleshooting skills (detail-oriented) • Comfortable interfacing with key individuals at major accounts in sensitive situations • Must possess valid driver’s license and passport • Ability to travel between Canada and the US up to 25% of the time • Fluent in English, both verbal and written. Proficiency in French is considered an important asset for this position.

🏖️ Benefits

• Attractive compensation package with 401K match • Training Tuition Reimbursement Program • Work-life balance with a flexible working schedule